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Arranging and managing spaces for meetings, conferences, and special events within the hotel.

Organizing and providing transportation options for guests, such as shuttle services, taxis, or car rentals.

Receiving, sorting, and delivering mail and packages to and from guests.

Providing information, making recommendations, and arranging services such as tours and transportation for guests.

Keeping track of room occupancy, status, and coordinating housekeeping for room readiness.

Building positive relationships with guests and personalizing service to enhance their experience.

Addressing and resolving any issues guests may encounter during their stay.

Ensuring guests receive timely wake-up calls as requested to meet their schedules.

Distributing, tracking, and deactivating electronic keycards for guest room access.

Handling items that are found within the hotel premises and attempting to return them to their rightful owners.

Managing financial transactions at the front desk, including posting charges and refunds.

Managing the safekeeping of guest valuables through safety deposit boxes or similar security measures.

Administering the hotel's loyalty program, including tracking points and rewards for returning guests.

Facilitating in-room dining experiences by coordinating orders between guests and the kitchen.

Providing technical assistance for guests and ensuring that front office equipment is functioning properly.

Managing incoming and outgoing calls, taking messages, and connecting calls to appropriate departments.

Managing bookings, ensuring room availability, and modifying reservation details as required.

Finalizing guest accounts, processing payments, and ensuring a smooth departure.

Providing guests with currency conversion services at competitive rates.

Documenting guest preferences and stays to provide tailored services and recognize repeat visitors.

Booking and organizing tours and activities for guests to enhance their local experience.

The process of registering new guests, assigning rooms, and informing them about the hotel's services.

Assisting guests with luggage storage, transportation, and delivery to their rooms.

Encouraging guests to share their experiences and suggestions to improve hotel services.