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The process of registering new guests, assigning rooms, and informing them about the hotel's services.

Managing bookings, ensuring room availability, and modifying reservation details as required.

Finalizing guest accounts, processing payments, and ensuring a smooth departure.

Providing information, making recommendations, and arranging services such as tours and transportation for guests.

Addressing and resolving any issues guests may encounter during their stay.

Overnight accounting procedure to review and balance the financial activities of the hotel for the day.

Managing incoming and outgoing calls, taking messages, and connecting calls to appropriate departments.

Keeping track of room occupancy, status, and coordinating housekeeping for room readiness.

Building positive relationships with guests and personalizing service to enhance their experience.

Administering the hotel's loyalty program, including tracking points and rewards for returning guests.

Assisting guests with luggage storage, transportation, and delivery to their rooms.

Providing guests with currency conversion services at competitive rates.

Managing the safekeeping of guest valuables through safety deposit boxes or similar security measures.

Ensuring guests receive timely wake-up calls as requested to meet their schedules.

Facilitating in-room dining experiences by coordinating orders between guests and the kitchen.

Arranging and managing spaces for meetings, conferences, and special events within the hotel.

Organizing and providing transportation options for guests, such as shuttle services, taxis, or car rentals.

Distributing, tracking, and deactivating electronic keycards for guest room access.

Documenting guest preferences and stays to provide tailored services and recognize repeat visitors.

Booking and organizing tours and activities for guests to enhance their local experience.

Handling items that are found within the hotel premises and attempting to return them to their rightful owners.

Receiving, sorting, and delivering mail and packages to and from guests.

Managing financial transactions at the front desk, including posting charges and refunds.

Providing technical assistance for guests and ensuring that front office equipment is functioning properly.