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Amusement Park Operations
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Queue Management
Queue Management involves strategies and systems to control crowd flow and wait times for attractions.
E-Ticket Attractions
E-Ticket Attractions refer to the most popular, often large-scale and thrilling, attractions within an amusement park.
Capacity Per Hour (CPH)
Capacity Per Hour is the number of guests an attraction can accommodate in one hour.
Theming
Theming is the use of storytelling, design, and decor to create an immersive environment within an attraction.
Show Control Systems
Show Control Systems are the technological systems that coordinate various elements of an attraction such as audio, lighting, animatronics.
Dark Ride
A Dark Ride is an indoor amusement ride where riders in guided vehicles travel through specially lit scenes, typically with animation and sound.
Roller Coaster Dynamics
Roller Coaster Dynamics are the physical principles and forces, such as gravity and inertia, that affect the movement and safety of roller coasters.
Ride Cycle Time
Ride Cycle Time is the duration from when a ride begins to when it ends, including loading and unloading of passengers.
Tertiary Services
Tertiary Services refer to additional services provided at an amusement park such as dining, shopping, and entertainment acts.
Ride Evacuation Procedures
Ride Evacuation Procedures are the protocols followed to safely remove guests from an attraction during an emergency or ride malfunction.
Guest Flow Analysis
Guest Flow Analysis is the assessment of how visitors move through and interact with the park space to identify congestion points and improve circulation.
Maintenance, Repair, and Operations (MRO)
MRO in amusement parks includes the practices, procedures, and operations conducted to keep attractions and facilities in good working order.
Ride Photo Sales
Ride Photo Sales involve capturing and selling photographs of guests during a ride experience, often at a photo booth located near the ride's exit.
Park Zoning
Park Zoning is the strategic organization of an amusement park into themed areas or sections to facilitate operational efficiency and enhance guest experience.
Attraction Accessibility
Attraction Accessibility refers to the availability and usability of park attractions for guests with disabilities.
Park Capacity
Park Capacity is the maximum number of guests that can be accommodated in the amusement park at a time, based on safety and experience standards.
Festival and Seasonal Events
Festival and Seasonal Events are special periods where the amusement park offers themed entertainment, decorations, and activities.
Point of Sale Systems (POS)
Point of Sale Systems in amusement parks are the hardware and software used to manage sales transactions in park merchandise and food locations.
Attraction Downtime
Attraction Downtime refers to periods when a ride or facility is not operational due to maintenance or technical issues.
Cross-Training Staff
Cross-Training Staff involves teaching employees multiple roles within the park operations, allowing for greater flexibility and efficiency.
Inclement Weather Policies
Inclement Weather Policies are the set of procedures amusement parks follow to ensure safety and operational adjustments during bad weather conditions.
Lost and Found Management
Lost and Found Management is the process of handling items that have been misplaced or left behind by guests in the park, including collection, storage, and return.
Landscaping and Cleanliness
Landscaping and Cleanliness involve maintaining the aesthetic appeal and hygiene of the amusement park through groundskeeping and sanitation efforts.
Environmental Sustainability Practices
Environmental Sustainability Practices in amusement parks include methods and initiatives to reduce ecological impacts, such as waste reduction and energy efficiency.
Fastpass and Skip-the-Line Systems
Fastpass and Skip-the-Line Systems are paid or complimentary services that allow guests to reserve access to certain attractions, reducing their wait times.
Customer Relationship Management (CRM)
Customer Relationship Management in the context of amusement parks is the strategies and technologies a park uses to manage interactions with guests and personalize their experience.
Emergency Services
Emergency Services are the preparedness and response protocols in the event of a health or safety incident within the amusement park.
Food Safety Protocols
Food Safety Protocols in amusement parks involve the standards and procedures for handling, preparing, and serving food to ensure it is safe for consumption.
Merchandise Planning
Merchandise Planning refers to the strategy and control of inventory related to park-branded goods and souvenirs, tailored to guest demographics and trends.
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