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Amusement Park Operations

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Queue Management

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Queue Management involves strategies and systems to control crowd flow and wait times for attractions.

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E-Ticket Attractions

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E-Ticket Attractions refer to the most popular, often large-scale and thrilling, attractions within an amusement park.

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Capacity Per Hour (CPH)

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Capacity Per Hour is the number of guests an attraction can accommodate in one hour.

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Theming

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Theming is the use of storytelling, design, and decor to create an immersive environment within an attraction.

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Show Control Systems

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Show Control Systems are the technological systems that coordinate various elements of an attraction such as audio, lighting, animatronics.

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Dark Ride

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A Dark Ride is an indoor amusement ride where riders in guided vehicles travel through specially lit scenes, typically with animation and sound.

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Roller Coaster Dynamics

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Roller Coaster Dynamics are the physical principles and forces, such as gravity and inertia, that affect the movement and safety of roller coasters.

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Ride Cycle Time

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Ride Cycle Time is the duration from when a ride begins to when it ends, including loading and unloading of passengers.

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Tertiary Services

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Tertiary Services refer to additional services provided at an amusement park such as dining, shopping, and entertainment acts.

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Ride Evacuation Procedures

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Ride Evacuation Procedures are the protocols followed to safely remove guests from an attraction during an emergency or ride malfunction.

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Guest Flow Analysis

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Guest Flow Analysis is the assessment of how visitors move through and interact with the park space to identify congestion points and improve circulation.

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Maintenance, Repair, and Operations (MRO)

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MRO in amusement parks includes the practices, procedures, and operations conducted to keep attractions and facilities in good working order.

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Ride Photo Sales

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Ride Photo Sales involve capturing and selling photographs of guests during a ride experience, often at a photo booth located near the ride's exit.

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Park Zoning

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Park Zoning is the strategic organization of an amusement park into themed areas or sections to facilitate operational efficiency and enhance guest experience.

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Attraction Accessibility

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Attraction Accessibility refers to the availability and usability of park attractions for guests with disabilities.

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Park Capacity

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Park Capacity is the maximum number of guests that can be accommodated in the amusement park at a time, based on safety and experience standards.

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Festival and Seasonal Events

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Festival and Seasonal Events are special periods where the amusement park offers themed entertainment, decorations, and activities.

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Point of Sale Systems (POS)

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Point of Sale Systems in amusement parks are the hardware and software used to manage sales transactions in park merchandise and food locations.

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Attraction Downtime

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Attraction Downtime refers to periods when a ride or facility is not operational due to maintenance or technical issues.

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Cross-Training Staff

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Cross-Training Staff involves teaching employees multiple roles within the park operations, allowing for greater flexibility and efficiency.

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Inclement Weather Policies

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Inclement Weather Policies are the set of procedures amusement parks follow to ensure safety and operational adjustments during bad weather conditions.

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Lost and Found Management

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Lost and Found Management is the process of handling items that have been misplaced or left behind by guests in the park, including collection, storage, and return.

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Landscaping and Cleanliness

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Landscaping and Cleanliness involve maintaining the aesthetic appeal and hygiene of the amusement park through groundskeeping and sanitation efforts.

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Environmental Sustainability Practices

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Environmental Sustainability Practices in amusement parks include methods and initiatives to reduce ecological impacts, such as waste reduction and energy efficiency.

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Fastpass and Skip-the-Line Systems

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Fastpass and Skip-the-Line Systems are paid or complimentary services that allow guests to reserve access to certain attractions, reducing their wait times.

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Customer Relationship Management (CRM)

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Customer Relationship Management in the context of amusement parks is the strategies and technologies a park uses to manage interactions with guests and personalize their experience.

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Emergency Services

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Emergency Services are the preparedness and response protocols in the event of a health or safety incident within the amusement park.

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Food Safety Protocols

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Food Safety Protocols in amusement parks involve the standards and procedures for handling, preparing, and serving food to ensure it is safe for consumption.

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Merchandise Planning

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Merchandise Planning refers to the strategy and control of inventory related to park-branded goods and souvenirs, tailored to guest demographics and trends.

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