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Hospitality in Casino Management
15
Flashcards
0/15
Customer Service Standards
Implementing high customer service standards to ensure guest satisfaction and repeat business.
Complimentary Services
Offering complimentary services to enhance guest experience and encourage longer stays.
VIP Guest Management
Tailoring services to cater to high-value VIP guests, ensuring their exclusive experience.
Interior Design and Comfort
Creating a welcoming and comfortable atmosphere that encourages guests to spend more time and money.
Security and Surveillance
Implementing top-notch security measures to provide a safe and trustworthy environment for guests.
Employee Training and Development
Continuously training staff to improve service quality and maintain a knowledgeable team.
Event Hosting and Management
Providing space and services for events to attract a diverse clientele and increase revenue.
Restaurant and Bar Services
Offering quality dining and bar services to enhance the overall casino experience.
Problem Gambling Awareness
Promoting responsible gambling to protect guests and the establishment's reputation.
Feedback and Recovery
Encouraging guest feedback and quickly acting upon it to recover service faults and improve operations.
Loyalty Programs and Promotions
Implementing loyalty programs to reward repeat customers and entice new clients with promotions.
Language Services
Offering language assistance to cater to international guests and enhance their experience.
Accessibility Services
Ensuring that the casino is accessible to all guests, complying with ADA standards.
Environmental Sustainability
Incorporating sustainable practices to reduce the casino's environmental impact and appeal to eco-conscious guests.
Cultural Sensitivity Training
Educating employees on cultural sensitivity to provide respectful and appropriate service to a diverse clientele.
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