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Customer Types in Fashion Retail

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Bargain Shoppers

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Characteristics and shopping habits typically include searching for discounts, waiting for sales, and valuing price over quality.

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Trendsetters

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This segment is always looking for the latest styles and fashions. They are willing to pay a premium for new trends and often influence others.

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Eco-conscious Consumers

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This group prioritizes products made through sustainable practices and from ethical brands. They may pay more for these items.

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Impulse Buyers

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Make unplanned purchases based on immediate desire or sales promotions. They are less likely to compare prices or brands.

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Loyal Customers

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Consistently return to the same retailer or brand for the familiarity and satisfaction of past experiences.

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Minimalist Buyers

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Focus on purchasing fewer but more versatile items that can serve multiple purposes, quality over quantity.

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Luxury Shoppers

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These customers prioritize high-end brands and quality over price. They shop less frequently but make high-value purchases.

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Brand Loyalists

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Prefer to shop from specific brands they trust and have a history with, less likely to switch brands for promotions.

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Discount Loyalists

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This group primarily shops where they believe they can get good deals, such as outlet malls and discount stores.

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Social Shoppers

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Enjoy shopping as a social activity with friends or family and are often influenced by the opinions of their shopping companions.

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Convenience Shoppers

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Prioritize ease of purchase and speed. They may choose ready-to-wear items and shop online or in easily accessible locations.

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Value Shoppers

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They seek the best quality and functionality for the price. These customers often read reviews and compare options before purchasing.

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Experience Seekers

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These customers look for a shopping experience that offers more than just a transaction. They enjoy in-store events and personalized service.

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Showroomers

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Examine products in a physical retail store only to purchase them later online, usually at a lower price.

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Tech-Style Shoppers

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Interested in integrating technology with fashion, such as wearables and smart clothing, and often shop in tech-forward retail spaces.

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Deal Hunters

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This segment constantly looks for the best deals, may leverage price match policies, and is heavily influenced by discounts and clearance sales.

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Webroomers

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Research products online thoroughly before going to a physical store for the final purchase to avoid shipping costs or wait times.

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Ethical Shoppers

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Purchase from companies with fair labor practices, positive environmental impacts, and that generally align with their personal values.

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Digitally Savvy Shoppers

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Prefer shopping through digital channels, use mobile apps and technology to enhance their shopping experience, and are often influenced by social media.

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OMNI-Channel Shoppers

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Seamlessly use multiple channels for shopping, such as in-store, online, and through mobile apps, often within a single transaction.

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