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Manages staff recruitment, training, payroll, and employee relations.

Focuses on pricing strategies, forecasting demand, and analyzing booking patterns to maximize revenue.

Manages information systems and telecommunications, including guest internet access.

Ensures that all hotel services meet established standards and guest expectations.

Responsible for guest check-ins and check-outs, reservations, and customer service.

Assists guests with their requests and arrangements during their stay.

Provides leisure amenities like pools, spas, fitness centers, and activity coordination.

Responsible for budgeting, financial reporting, and managing hotel revenues and expenditures.

Focuses on the hotel’s sustainability practices including waste management and eco-friendly initiatives.

Provides leadership to the hotel, sets overall policy and strategy.

Ensures cleanliness and orderliness in all hotel rooms and public areas.

Works on attracting guests, creating hotel promotions, and establishing business relationships.

Ensures the safety of guests, staff, and property; manages emergencies.

Handles the setup, service, and breakdown of hotel events and functions.

Coordinates all aspects of hotel-hosted events from conception to execution.

Manages the dining experience including room service, restaurants, and banqueting.

Maintains the hotel’s structures, systems, and equipment to ensure safety and efficiency.

Responsible for obtaining all the hotel’s goods and services.

Handles booking of hotel rooms and coordination with front office for guest arrivals.