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Hotel Department Functions
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Flashcards
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Housekeeping
Ensures cleanliness and orderliness in all hotel rooms and public areas.
Executive Office
Provides leadership to the hotel, sets overall policy and strategy.
Human Resources
Manages staff recruitment, training, payroll, and employee relations.
Finance Department
Responsible for budgeting, financial reporting, and managing hotel revenues and expenditures.
IT Department
Manages information systems and telecommunications, including guest internet access.
Engineering and Maintenance
Maintains the hotel’s structures, systems, and equipment to ensure safety and efficiency.
Laundry
Responsible for cleaning, pressing, and maintaining hotel linen and guest clothing.
Purchasing
Responsible for obtaining all the hotel’s goods and services.
Recreational Services
Provides leisure amenities like pools, spas, fitness centers, and activity coordination.
Security
Ensures the safety of guests, staff, and property; manages emergencies.
Revenue Management
Focuses on pricing strategies, forecasting demand, and analyzing booking patterns to maximize revenue.
Front Office
Responsible for guest check-ins and check-outs, reservations, and customer service.
Concierge
Assists guests with their requests and arrangements during their stay.
Environmental Services
Focuses on the hotel’s sustainability practices including waste management and eco-friendly initiatives.
Event Planning
Coordinates all aspects of hotel-hosted events from conception to execution.
Sales and Marketing
Works on attracting guests, creating hotel promotions, and establishing business relationships.
Quality Assurance
Ensures that all hotel services meet established standards and guest expectations.
Food and Beverage
Manages the dining experience including room service, restaurants, and banqueting.
Banquets
Handles the setup, service, and breakdown of hotel events and functions.
Reservations
Handles booking of hotel rooms and coordination with front office for guest arrivals.
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