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Responsible for guest check-ins and check-outs, reservations, and customer service.

Ensures cleanliness and orderliness in all hotel rooms and public areas.

Manages the dining experience including room service, restaurants, and banqueting.

Assists guests with their requests and arrangements during their stay.

Works on attracting guests, creating hotel promotions, and establishing business relationships.

Manages staff recruitment, training, payroll, and employee relations.

Responsible for budgeting, financial reporting, and managing hotel revenues and expenditures.

Ensures the safety of guests, staff, and property; manages emergencies.

Maintains the hotel’s structures, systems, and equipment to ensure safety and efficiency.

Manages information systems and telecommunications, including guest internet access.

Handles the setup, service, and breakdown of hotel events and functions.

Responsible for obtaining all the hotel’s goods and services.

Provides leisure amenities like pools, spas, fitness centers, and activity coordination.

Responsible for cleaning, pressing, and maintaining hotel linen and guest clothing.

Focuses on the hotel’s sustainability practices including waste management and eco-friendly initiatives.

Provides leadership to the hotel, sets overall policy and strategy.

Handles booking of hotel rooms and coordination with front office for guest arrivals.

Ensures that all hotel services meet established standards and guest expectations.

Focuses on pricing strategies, forecasting demand, and analyzing booking patterns to maximize revenue.