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Travel Agency Terminology

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Non-Stop Flight

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A flight with no intermediary stops from the origin to the destination.

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Add-on

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An additional service such as a hotel stay or car rental attached to the primary travel reservation.

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Rack Rate

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The official full price of a hotel room, before any discounts or promotions.

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Transfer

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The act of moving a passenger from one point to another, typically from an airport to a hotel, or between terminals.

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Open Jaw Ticket

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A round-trip airline ticket where the destination and return point are different.

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Commission

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A fee paid to a travel agent by suppliers for selling their products, such as flights or hotel rooms.

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Travel Insurance

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Protection against possible financial losses related to traveling, such as trip cancellations, medical emergencies, or lost luggage.

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Charter Flight

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A non-scheduled flight that is not part of a regular airline route, often rented by a single group or individual.

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GDS

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Global Distribution System - a network/platform that enables transactions between travel service providers and travel agencies.

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Direct Flight

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A flight that goes from the origin to the destination without any scheduled stops in between.

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OTA

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Online Travel Agency - travel agencies that operate on the internet and offer services through a website.

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Package Tour

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A pre-arranged travel deal that includes multiple services bundled together for a single price.

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FIT

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Fully Independent Traveler - individual travel customized for the traveler.

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Interline Agreement

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A mutual agreement between airlines to handle passengers traveling on itineraries requiring multiple airlines.

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FAM Trip

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Familiarization trip - offered to travel professionals to familiarize themselves with a destination or service.

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Travel Voucher

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A document that can be used as payment toward future travel services.

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Blackout Dates

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Specific dates where special rates or promotions are not available.

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Consolidator

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A wholesaler of airline tickets, often offering discounted fares.

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E-ticket

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An electronic ticket used for travel, replacing the traditional paper ticket.

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Departure Tax

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A fee travelers must pay to leave a country, generally included in the cost of an airline ticket.

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Itinerary

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A detailed plan or route of a journey.

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Tour Operator

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A business that specializes in creating and organizing tours and holidays.

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Segment

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A portion of a journey between two points. In air travel, it's from takeoff to landing.

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PNR

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Passenger Name Record - a record in the database of a computer reservation system that contains the itinerary for a passenger.

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Blocked Space

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Reservations held on airlines, hotels, or cruises that are sold as part of package tours.

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Group Rate

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Special pricing offered to a group of travelers, usually at a discount from standard rates.

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Stopover

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A break in a journey for over 24 hours before the final destination is reached.

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Dynamic Packaging

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A method of creating travel packages where the traveler can dynamically combine different travel components like flights, hotels, and car rentals.

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Visa

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An official document or stamp in a passport allowing the holder to enter or stay in a country for a specified period.

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Waiver

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A document that relinquishes a party's right, thus releasing another party from liability.

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