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Travel Agency Terminology
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Non-Stop Flight
A flight with no intermediary stops from the origin to the destination.
Add-on
An additional service such as a hotel stay or car rental attached to the primary travel reservation.
Rack Rate
The official full price of a hotel room, before any discounts or promotions.
Transfer
The act of moving a passenger from one point to another, typically from an airport to a hotel, or between terminals.
Open Jaw Ticket
A round-trip airline ticket where the destination and return point are different.
Commission
A fee paid to a travel agent by suppliers for selling their products, such as flights or hotel rooms.
Travel Insurance
Protection against possible financial losses related to traveling, such as trip cancellations, medical emergencies, or lost luggage.
Charter Flight
A non-scheduled flight that is not part of a regular airline route, often rented by a single group or individual.
GDS
Global Distribution System - a network/platform that enables transactions between travel service providers and travel agencies.
Direct Flight
A flight that goes from the origin to the destination without any scheduled stops in between.
OTA
Online Travel Agency - travel agencies that operate on the internet and offer services through a website.
Package Tour
A pre-arranged travel deal that includes multiple services bundled together for a single price.
FIT
Fully Independent Traveler - individual travel customized for the traveler.
Interline Agreement
A mutual agreement between airlines to handle passengers traveling on itineraries requiring multiple airlines.
FAM Trip
Familiarization trip - offered to travel professionals to familiarize themselves with a destination or service.
Travel Voucher
A document that can be used as payment toward future travel services.
Blackout Dates
Specific dates where special rates or promotions are not available.
Consolidator
A wholesaler of airline tickets, often offering discounted fares.
E-ticket
An electronic ticket used for travel, replacing the traditional paper ticket.
Departure Tax
A fee travelers must pay to leave a country, generally included in the cost of an airline ticket.
Itinerary
A detailed plan or route of a journey.
Tour Operator
A business that specializes in creating and organizing tours and holidays.
Segment
A portion of a journey between two points. In air travel, it's from takeoff to landing.
PNR
Passenger Name Record - a record in the database of a computer reservation system that contains the itinerary for a passenger.
Blocked Space
Reservations held on airlines, hotels, or cruises that are sold as part of package tours.
Group Rate
Special pricing offered to a group of travelers, usually at a discount from standard rates.
Stopover
A break in a journey for over 24 hours before the final destination is reached.
Dynamic Packaging
A method of creating travel packages where the traveler can dynamically combine different travel components like flights, hotels, and car rentals.
Visa
An official document or stamp in a passport allowing the holder to enter or stay in a country for a specified period.
Waiver
A document that relinquishes a party's right, thus releasing another party from liability.
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