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Travel Agency Terminology
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Itinerary
A detailed plan or route of a journey.
Package Tour
A pre-arranged travel deal that includes multiple services bundled together for a single price.
Tour Operator
A business that specializes in creating and organizing tours and holidays.
FIT
Fully Independent Traveler - individual travel customized for the traveler.
Blackout Dates
Specific dates where special rates or promotions are not available.
Open Jaw Ticket
A round-trip airline ticket where the destination and return point are different.
Consolidator
A wholesaler of airline tickets, often offering discounted fares.
Add-on
An additional service such as a hotel stay or car rental attached to the primary travel reservation.
E-ticket
An electronic ticket used for travel, replacing the traditional paper ticket.
PNR
Passenger Name Record - a record in the database of a computer reservation system that contains the itinerary for a passenger.
GDS
Global Distribution System - a network/platform that enables transactions between travel service providers and travel agencies.
Commission
A fee paid to a travel agent by suppliers for selling their products, such as flights or hotel rooms.
FAM Trip
Familiarization trip - offered to travel professionals to familiarize themselves with a destination or service.
Travel Insurance
Protection against possible financial losses related to traveling, such as trip cancellations, medical emergencies, or lost luggage.
Direct Flight
A flight that goes from the origin to the destination without any scheduled stops in between.
Non-Stop Flight
A flight with no intermediary stops from the origin to the destination.
OTA
Online Travel Agency - travel agencies that operate on the internet and offer services through a website.
Blocked Space
Reservations held on airlines, hotels, or cruises that are sold as part of package tours.
Interline Agreement
A mutual agreement between airlines to handle passengers traveling on itineraries requiring multiple airlines.
Rack Rate
The official full price of a hotel room, before any discounts or promotions.
Travel Voucher
A document that can be used as payment toward future travel services.
Segment
A portion of a journey between two points. In air travel, it's from takeoff to landing.
Transfer
The act of moving a passenger from one point to another, typically from an airport to a hotel, or between terminals.
Charter Flight
A non-scheduled flight that is not part of a regular airline route, often rented by a single group or individual.
Departure Tax
A fee travelers must pay to leave a country, generally included in the cost of an airline ticket.
Group Rate
Special pricing offered to a group of travelers, usually at a discount from standard rates.
Visa
An official document or stamp in a passport allowing the holder to enter or stay in a country for a specified period.
Stopover
A break in a journey for over 24 hours before the final destination is reached.
Dynamic Packaging
A method of creating travel packages where the traveler can dynamically combine different travel components like flights, hotels, and car rentals.
Waiver
A document that relinquishes a party's right, thus releasing another party from liability.
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