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Performance Evaluation Criteria
25
Flashcards
0/25
Employee Productivity
Measure through output per hour or quality of work. Improve by providing training, setting clear goals, and offering the necessary tools.
Quality of Work
Evaluate through peer review, customer feedback, and defect rates. Improve through training, resources, and clear standards for quality.
Attendance and Punctuality
Track through timesheets and attendance records. Improve by addressing personal issues, rewards for good attendance, and creating flexible work schedules.
Teamwork and Collaboration
Assess through 360-degree feedback and team performance metrics. Encourage with team-building activities, clear communication channels, and collaboration tools.
Customer Satisfaction
Measure with surveys, Net Promoter Score (NPS), and customer retention rates. Improve by enhancing customer service training and implementing feedback.
Adaptability
Evaluate adaptability through performance under change, learning new skills, and feedback. Increase by promoting a growth mindset and offering change management training.
Leadership Quality
Assess through subordinate feedback, leadership styles, and team success rates. Improve by offering leadership development programs and mentorship opportunities.
Innovation and Creativity
Measure through the number of new ideas implemented, feedback on problem-solving, and patents filed. Foster with brainstorming sessions, R&D investments, and encouraging risk-taking.
Goal Completion
Track with Key Performance Indicators (KPIs) and progress towards individual and team goals. Improve by setting SMART goals and regular progress reviews.
Professional Development
Assess through training completed, certifications obtained, and skills improved. Enhance by providing access to courses, conferences, and a clear career path.
Communication Skills
Evaluate by review of communication clearness, feedback from co-workers, and effectiveness in meetings. Enhance through communication workshops and active listening exercises.
Time Management
Assess by observing adherence to deadlines, workload management, and efficiency. Offer time management training and tools like project management software.
Conflict Resolution
Measure through resolution success rate, feedback from involved parties, and the ability to maintain work relationships. Teach conflict management strategies and communication skills.
Cultural Fit
Assess by employee engagement, alignment with company values, and teamwork. Strengthen by hiring based on values and promoting a company culture that supports those values.
Employee Engagement
Measure using surveys, participation in company initiatives, and turnover rates. Improve by recognizing achievements, offering growth opportunities, and enhancing workplace culture.
Employee Retention
Gauge by turnover rate, tenure length, and exit interview feedback. Improve retention with competitive benefits, career advancement opportunities, and a positive work environment.
Compliance with Policies
Measure through audits, incident reports, and policy knowledge assessments. Enhance with regular training, clear communication of policies, and enforcement of rules.
Feedback Implementation
Evaluate by tracking changes made after performance reviews, surveys, and suggestions. Improve by encouraging action on feedback and creating a structured follow-up process.
Efficiency
Assess by analyzing time spent on tasks versus output, use of resources, and process optimization. Improve by streamlining processes, eliminating wasteful practices, and employing automation where possible.
Decision Making
Measure through the outcomes of decisions, decision-making speed, and feedback from affected parties. Refine by developing decision-making frameworks, providing relevant data, and decision-making training.
Financial Management
Evaluate based on budget adherence, financial reporting accuracy, and cost-saving initiatives. Improve with financial literacy training and implementing rigorous financial controls.
Sales Performance
Assess through revenue generated, conversion rates, and achievement of sales targets. Enhance by sales training, providing quality leads, and refining sales strategies.
Strategic Execution
Measure by alignment with strategic goals, execution of strategic plans, and outcomes achieved. Foster by aligning individual goals with company strategy and regular strategy reviews.
Risk Management
Assess through the number of incidents, response to risks, and effectiveness of risk mitigation strategies. Improve by conducting risk assessments, training staff, and implementing strong policies.
Corporate Social Responsibility (CSR)
Measure through CSR initiatives launched, impact assessments, and stakeholder feedback. Increase engagement by setting clear CSR goals, employee volunteering programs, and transparency in CSR efforts.
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