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Provide additional towels to the guest's room.

Review the reservation schedule and, if possible, extend the checkout time.

Send maintenance immediately to address any plumbing concerns.

Troubleshoot with the guest and if unresolved, escalate to IT support.

Explain the location, hours, and available equipment in the gym facilities.

Assist the guest with modifying their booking details according to the resort's policy.

Assist the guest in booking taxis, shuttles, or rental services.

Guide the guest through the air conditioning controls, or address any AC malfunctions.

Check availability and offer upgrade options at an additional cost if available.

Inform the kitchen staff and ensure meal options that cater to these restrictions are available.

Notify housekeeping to refill the minibar as per the guest's request.

Help to book outdoor excursions and provide all necessary information regarding preparation and itinerary.

Explain to the guest how to operate the room's air conditioning system or send a staff member to demonstrate.

Explain how to adjust the thermostat, or send maintenance if there is a heating issue.

Collect the laundry items from the guest and explain the service timeline and costs.

Send a staff member to assist with operating the safety box or resolve any lockout issues.

Coordinate with staff to set up for special occasions, such as setting up a surprise in the guest's room.

Clarify what is included in the all-inclusive package, such as meals, drinks, and activities.

Confirm pet-friendly room availability and explain any related policies and fees.

Arrange for a rollaway bed or crib to be delivered to the guest's room.

Provide information on how the concierge can assist with various guest needs such as reservations and recommendations.

Provide information on available water sports, prices, and how to book them.

Deliver the requested number of extra pillows to the guest's room.

Provide details on the resort’s golf course, including booking tee times, equipment rental, and fees.

Guide the guest to the business center and inform them about available services like printing and faxing.

Apologize for the inconvenience and send housekeeping to address the issue promptly.

Replace the remote batteries or provide a new remote.

Send a technician to fix issues with equipment like air conditioning, heating, or electronic devices.

Collect items requiring dry cleaning and clearly state the turnaround time and pricing.

Check room availability and accommodate the request when possible.

Investigate the source of the noise and take appropriate action to mitigate it.

Search for the item and check lost and found; assist the guest in filing a report if the item is not found.

Provide information on event spaces and packages, and connect the guest with an event coordinator.

Provide information about the resort's parking facilities, fees, and valet services if available.

Provide a list of recommended local attractions, restaurants, and activities.

Schedule an appointment and inform the guest about various spa treatments available.

Take the guest's order and coordinate with kitchen staff to ensure timely delivery.

Provide detailed information about all amenities and their operating hours.

Arrange or recommend tours, provide information on tour operators, and detail the costs and schedules.

Provide details on the resort's babysitting or childcare services, including rates and availability.

Inform the guest about the location, hours, and any rules for using the heated pool.

Schedule a wake-up call at the specified time for the guest.

Replace the room's bedding with hypoallergenic options.