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Provide additional towels to the guest's room.

Check availability and offer upgrade options at an additional cost if available.

Review the reservation schedule and, if possible, extend the checkout time.

Check room availability and accommodate the request when possible.

Inform the kitchen staff and ensure meal options that cater to these restrictions are available.

Apologize for the inconvenience and send housekeeping to address the issue promptly.

Investigate the source of the noise and take appropriate action to mitigate it.

Search for the item and check lost and found; assist the guest in filing a report if the item is not found.

Assist the guest in booking taxis, shuttles, or rental services.

Troubleshoot with the guest and if unresolved, escalate to IT support.

Provide a list of recommended local attractions, restaurants, and activities.

Explain how to adjust the thermostat, or send maintenance if there is a heating issue.

Guide the guest through the air conditioning controls, or address any AC malfunctions.

Provide detailed information about all amenities and their operating hours.

Send maintenance immediately to address any plumbing concerns.

Notify housekeeping to refill the minibar as per the guest's request.

Deliver the requested number of extra pillows to the guest's room.

Replace the remote batteries or provide a new remote.

Assist the guest with modifying their booking details according to the resort's policy.

Take the guest's order and coordinate with kitchen staff to ensure timely delivery.

Provide information on event spaces and packages, and connect the guest with an event coordinator.

Collect the laundry items from the guest and explain the service timeline and costs.

Provide details on the resort's babysitting or childcare services, including rates and availability.

Arrange for a rollaway bed or crib to be delivered to the guest's room.

Schedule an appointment and inform the guest about various spa treatments available.

Explain the location, hours, and available equipment in the gym facilities.

Provide information on how the concierge can assist with various guest needs such as reservations and recommendations.

Inform the guest about the location, hours, and any rules for using the heated pool.

Coordinate with staff to set up for special occasions, such as setting up a surprise in the guest's room.

Send a staff member to assist with operating the safety box or resolve any lockout issues.

Provide information about the resort's parking facilities, fees, and valet services if available.

Send a technician to fix issues with equipment like air conditioning, heating, or electronic devices.

Provide information on available water sports, prices, and how to book them.

Clarify what is included in the all-inclusive package, such as meals, drinks, and activities.

Arrange or recommend tours, provide information on tour operators, and detail the costs and schedules.

Provide details on the resort’s golf course, including booking tee times, equipment rental, and fees.

Help to book outdoor excursions and provide all necessary information regarding preparation and itinerary.

Confirm pet-friendly room availability and explain any related policies and fees.

Explain to the guest how to operate the room's air conditioning system or send a staff member to demonstrate.

Collect items requiring dry cleaning and clearly state the turnaround time and pricing.

Schedule a wake-up call at the specified time for the guest.

Replace the room's bedding with hypoallergenic options.

Store the guest's luggage securely either before check-in or after checkout.