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Essential Operations Management Metrics

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First Pass Yield (FPY)

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Measures the percentage of products that are manufactured correctly and without scrap the first time through the production process. Important for quality control.

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On-time Delivery (OTD)

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Measures the rate at which products or services are delivered to the customer at the promised time. Important for customer trust and satisfaction.

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Lead Conversion Rate

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Measures the effectiveness of sales efforts by indicating the percentage of leads that convert into customers. Important for gauging marketing and sales success.

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Order Fulfillment Cycle Time

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Measures the average time taken from receiving an order to delivering the product to the customer. Important for customer satisfaction and supply chain efficiency.

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Capacity Utilization

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Indicates the percentage of the total potential output that is actually being produced. Important for assessing how well resources are being used.

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Inventory Turnover

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Measures how often a company's inventory is sold and replaced over a period. Important for understanding stock efficiency and optimizing inventory levels.

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Net Profit Margin

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Measures how much net income is generated as a percentage of revenues. Important for understanding overall profitability and financial health of the business.

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Employee Turnover Rate

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Indicates the rate at which employees leave a company. Important for understanding workforce stability and the cost implications of hiring and training.

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Gross Margin

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Reflects the financial health by indicating the percentage of revenue that exceeds the cost of goods sold (COGS). Important for evaluating a company's financial viability.

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Cycle Time

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Measures the time it takes to complete one production cycle from start to finish. Important for identifying process efficiency and setting benchmarks.

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Return on Assets (ROA)

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Indicates how profitable a company is relative to its total assets. Important for assessing the efficiency in using assets to generate earnings.

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Customer Satisfaction Score (CSAT)

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A metric that assesses how satisfied customers are with a company's products or services. Important for customer retention and loyalty.

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Defect Rate

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Measures the frequency of defects in the production process. Important for quality management and reduction of waste.

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Days Sales Outstanding (DSO)

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Measures the average number of days it takes a company to collect payment after a sale has been made. Important for analyzing cash flow and accounts receivable performance.

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Return on Investment (ROI)

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Measures the gain or loss generated on an investment relative to the amount of money invested. Important for evaluating the efficiency of an investment.

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