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Effective Listening Skills
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Flashcards
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Nonverbal Feedback
Using facial expressions, nodding, and body language to convey engagement and understanding without interrupting.
Clarifying Questions
Asking clarifying questions ensures that the listener has understood the speaker correctly and to gain more information.
Barriers to Effective Listening
Identifying and overcoming obstacles like noise, distractions, or personal biases that impede proper listening.
Emotional Regulation
Managing and controlling one's emotions to remain objective and attentive while listening.
Patience
The ability to stay calm and give the speaker time to express themselves without rushing them.
Concentration
The skill of focusing one's mind and attention solely on the speaker and the message being communicated.
Open-mindedness
Being receptive to new ideas and different perspectives without letting personal bias interfere while listening.
Active Listening
Active listening involves fully concentrating, understanding, responding, and then remembering what is being said in a conversation.
Reflective Listening
Reflective listening involves understanding the speaker's message and then offering it back to the speaker to confirm the message has been understood correctly.
Memory
Recalling information from memory is essential for following up on past conversations and demonstrating understanding and attentiveness.
Nonverbal Communication
Interpreting and using body language, eye contact, and gestures to show attentiveness and understand the speaker.
Recognizing Speaker's Intent
Understanding the objectives and motives behind what the speaker is saying.
Selective Listening
Filtering out and focusing only on certain parts of the speaker's message that are relevant to the listener's needs or interests.
Paraphrasing
Restating the speaker's point in your own words to show comprehension and engagement.
Summarizing
The skill of summarizing involves briefly stating the main ideas and crucial points of a conversation.
Empathetic Listening
Empathetic listening is about understanding and sharing the feelings of others while communicating.
Critical Listening
Critical listening is the process of analyzing and evaluating the consistency and reliability of what is being said.
Handling Interruptions
Dealing with disruptions during listening carefully and maintaining focus on the original message.
Evaluating Messages
Assessing the logic, credibility, and consistency of the speaker's message and arguments.
Applying Listening Techniques
Strategically using different listening skills depending on the context to enhance understanding.
Cultural Sensitivity
Understanding and respecting cultural differences in communication styles and responding appropriately.
Asking Open-ended Questions
Asking questions that require more than simple yes or no answers, inviting elaboration and detailed responses.
Note-Taking
Writing down important points or concepts in a structured way to review and remember content after a conversation or lecture.
Inferential Listening
Read between the lines to understand the underlying meanings or implications of what is being said.
Feedback
Providing verbal or non-verbal responses to a speaker, indicating that their message has been heard and understood.
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