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Nonverbal Communication in Business

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Silence

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Can be strategic, signaling contemplation or disapproval; conveys meaning through absence of verbal communication.

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Vocalics

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The study of voice and how it is used in communication; includes tone, pitch, rhythm, timbre, loudness, and inflection.

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Color psychology

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Colors can evoke specific psychological reactions; used strategically in branding, marketing, and personal attire.

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Physical barriers

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Barriers such as desks or cubicle walls can impact communication flow and the perception of openness or accessibility.

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Grooming

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Maintaining a well-groomed appearance can suggest competence, cleanliness, and attention to detail.

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Kinesics

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The interpretation of body movement, including facial expressions and gestures; integral to sending and receiving silent messages.

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Microexpressions

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Involuntary facial expressions that occur within a fraction of a second; reveal true emotions and are difficult to control.

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Use of time

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Perception of time management and timeliness can affect relatability, reliability, and respect from others.

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Posture

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Indicates interest, attitude, and level of comfort; impacts perception of confidence and professionalism.

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Eye contact

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Signifies attention, interest, and honesty; can convey authority and confidence.

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Physical appearance

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Influences first impressions and judgments of credibility and professionalism; includes attire, grooming, and accessories.

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Haptics

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The study and use of touch as communication; can convey a range of messages from support to aggression.

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Oculesics

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The study of eye movement, eye behavior, gaze, and eye-related nonverbal communication.

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Paralinguistics

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Aspects of spoken communication that do not involve words; includes tone, pitch, and loudness.

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Dress code

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Uniformity and personal expression in attire can convey professionalism and reflect corporate culture.

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Graphics and visuals

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The use of visual aids in communication; can enhance understanding and retention of information.

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Gestures

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Emphasize points, signal to others, and complement verbal messages; can vary greatly across cultures.

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Appearance of action

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Nonverbal cues are generated not just by static appearance but also by the way one carries out actions.

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Artifacts

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Objects used to convey nonverbal messages; includes personal possessions, office design, and dress codes.

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Multimedia usage

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Incorporating different types of media into communication; can cater to various learning styles and preferences.

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Proxemics

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Study of personal space and physical distance in communication; reflects relationships and comfort levels.

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Use of technology

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Choosing particular communication mediums can convey importance, urgency, or formality.

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Physical fitness

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Can signify energy, health, and control; potentially contributing to leadership perception.

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Space and territory

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How people use space to communicate ownership or territoriality; can influence dynamics and interactions.

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Touch

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Can communicate support, sympathy, or assert dominance; highly sensitive to individual and cultural perceptions.

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Olfactics

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The use of scent in communication; can be a subtle cue that influences perceptions and behaviors.

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Facial expression symmetry

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Asymmetry may convey insincerity or discomfort; symmetry is typically associated with honesty and openness.

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Environmental factors

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The physical setting in which communication occurs; includes layout, lighting, temperature, and furnishings.

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Chronemics

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The use of time in communication; reflects values and priorities, such as punctuality or responsiveness.

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Facial expressions

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Convey emotional state and reactions, often subconsciously; critical for expressing attitudes and emotions without words.

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