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Common Phrases in Hospitality - English
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Welcome to [Hotel Name], how may I assist you?
I have a reservation under [Name].
May I have your name, please?
My name is [Guest's Name].
Is there anything specific you're looking for during your stay?
I'm interested in local sightseeing tours.
Can I help you with your bags?
Yes, please. Thank you!
Would you like a wake-up call?
Yes, could you please set it for 7:00 AM?
Do you have any dining preferences for tonight?
I'm looking for vegetarian options.
May I offer you a complimentary drink while you wait?
That would be lovely, thank you.
Would you be needing a late check-out?
Yes, what's the latest I could check out?
Are you here for business or pleasure?
I'm here on a business trip.
How was your stay with us?
It was excellent, thank you.
How may I direct your call?
Could you please connect me to room 502?
Would you require assistance with transportation?
Yes, could you arrange a taxi for tomorrow morning?
Do you have a loyalty program I could join?
Yes, let me explain the benefits of our loyalty program.
Do you need any recommendations for your time here?
Yes, I'd love to know the best local spots.
Could you provide me with the Wi-Fi password?
Certainly, the Wi-Fi password is [password].
Is breakfast included with my room?
Yes, breakfast is served from 6:30 AM to 10:30 AM in the main dining area.
I'd like to make a spa appointment, please.
Of course, what day and time would you like to schedule it for?
Could I get an extra pillow for my room?
Certainly, I will have that sent up to your room right away.
Where is the gym located?
The gym is on the third floor, open from 5:00 AM to 11:00 PM.
What's the best way to get to [Local Attraction] from here?
Taking the subway is the quickest option. Let me show you the map.
Can you charge this to my room?
Certainly, may I have your room number, please?
I need to cancel my reservation for personal reasons.
I understand; may I have your reservation details to assist you with that?
Is there an on-site car rental service?
Yes, our concierge can assist you with car rental options.
Can you recommend a family-friendly restaurant nearby?
Absolutely, [Restaurant Name] has a great menu for children.
Do you offer room service?
Yes, room service is available 24 hours a day.
I may have left my charger in my room, can you help me?
Of course, let me check with lost and found and get back to you.
What is the checkout time?
Checkout time is at 11:00 AM.
Could you book me a tour of the city?
Certainly, there are several options. Would you prefer a morning or afternoon tour?
My room is a bit cold, can you adjust the heating?
I apologize for the inconvenience. I'll send someone up to check the heating right away.
What other services do you provide?
We offer laundry services, a fitness center, and in-room dining among others.
What time does the pool close?
The pool closes at 10:00 PM.
I'm hosting a meeting, can you arrange a conference room?
Yes, how many people will attend and what equipment will you need?
Can I leave my luggage here after I check out?
Yes, we can store your luggage until you're ready to depart.
I prefer a room with a view, is it possible to upgrade?
Let me check the availability, and I’ll get back to you shortly.
Is there an extra charge for Wi-Fi?
No, our Wi-Fi is complimentary for all guests.
My TV isn’t working, can someone take a look?
I apologize for the inconvenience. We'll send a technician to your room right away.
Where can I find the ice machine?
The ice machine is located on every even-numbered floor next to the elevators.
How do I connect to the hotel's Wi-Fi network?
You can connect to the network named [Hotel Wi-Fi]; please use the password provided to you at check-in.
What are the best transportation options from the airport?
The shuttle service is convenient, or you could take a taxi for a quicker ride.
How can I add an additional night to my stay?
I can assist you with that. May I have your room number to check availability?
Do you have any special packages for couples?
Yes, we offer a romantic getaway package which includes spa services and a candlelit dinner.
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