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Common Phrases in Hospitality - English
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May I have your name, please?
My name is [Guest's Name].
How was your stay with us?
It was excellent, thank you.
Do you have a loyalty program I could join?
Yes, let me explain the benefits of our loyalty program.
I need to cancel my reservation for personal reasons.
I understand; may I have your reservation details to assist you with that?
Can you recommend a family-friendly restaurant nearby?
Absolutely, [Restaurant Name] has a great menu for children.
Would you be needing a late check-out?
Yes, what's the latest I could check out?
Could you provide me with the Wi-Fi password?
Certainly, the Wi-Fi password is [password].
Are you here for business or pleasure?
I'm here on a business trip.
I'd like to make a spa appointment, please.
Of course, what day and time would you like to schedule it for?
Is there an on-site car rental service?
Yes, our concierge can assist you with car rental options.
What is the checkout time?
Checkout time is at 11:00 AM.
Is there anything specific you're looking for during your stay?
I'm interested in local sightseeing tours.
Would you like a wake-up call?
Yes, could you please set it for 7:00 AM?
Can you charge this to my room?
Certainly, may I have your room number, please?
Do you offer room service?
Yes, room service is available 24 hours a day.
I may have left my charger in my room, can you help me?
Of course, let me check with lost and found and get back to you.
What other services do you provide?
We offer laundry services, a fitness center, and in-room dining among others.
What time does the pool close?
The pool closes at 10:00 PM.
Can I leave my luggage here after I check out?
Yes, we can store your luggage until you're ready to depart.
I'm hosting a meeting, can you arrange a conference room?
Yes, how many people will attend and what equipment will you need?
May I offer you a complimentary drink while you wait?
That would be lovely, thank you.
What's the best way to get to [Local Attraction] from here?
Taking the subway is the quickest option. Let me show you the map.
Welcome to [Hotel Name], how may I assist you?
I have a reservation under [Name].
Could you book me a tour of the city?
Certainly, there are several options. Would you prefer a morning or afternoon tour?
How may I direct your call?
Could you please connect me to room 502?
Is breakfast included with my room?
Yes, breakfast is served from 6:30 AM to 10:30 AM in the main dining area.
Could I get an extra pillow for my room?
Certainly, I will have that sent up to your room right away.
Can I help you with your bags?
Yes, please. Thank you!
Do you have any dining preferences for tonight?
I'm looking for vegetarian options.
Would you require assistance with transportation?
Yes, could you arrange a taxi for tomorrow morning?
Do you need any recommendations for your time here?
Yes, I'd love to know the best local spots.
Where is the gym located?
The gym is on the third floor, open from 5:00 AM to 11:00 PM.
I prefer a room with a view, is it possible to upgrade?
Let me check the availability, and I’ll get back to you shortly.
My room is a bit cold, can you adjust the heating?
I apologize for the inconvenience. I'll send someone up to check the heating right away.
My TV isn’t working, can someone take a look?
I apologize for the inconvenience. We'll send a technician to your room right away.
Where can I find the ice machine?
The ice machine is located on every even-numbered floor next to the elevators.
Do you have any special packages for couples?
Yes, we offer a romantic getaway package which includes spa services and a candlelit dinner.
How can I add an additional night to my stay?
I can assist you with that. May I have your room number to check availability?
How do I connect to the hotel's Wi-Fi network?
You can connect to the network named [Hotel Wi-Fi]; please use the password provided to you at check-in.
Is there an extra charge for Wi-Fi?
No, our Wi-Fi is complimentary for all guests.
What are the best transportation options from the airport?
The shuttle service is convenient, or you could take a taxi for a quicker ride.
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