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Travel Agency Vocabulary

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Itinerary

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A detailed plan or route of a trip that includes all segments and timings of the travel.

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Package Tour

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A pre-arranged travel plan that includes a combination of at least two elements: transport, accommodation, or other tourist services.

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Travel Agent

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A professional who arranges travel and accommodations for travelers, often providing expertise and additional services.

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Booking Confirmation

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A document or communication that verifies the reservation of travel or accommodation services.

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E-ticket

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An electronic version of a paper ticket, which is used for the booking of airline seats.

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Tour Operator

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A company or individual that creates and markets inclusive tours and packages for travel.

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Group Travel

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Travel arranged for groups of people, often involving special itinerary planning and discounted rates.

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FIT (Fully Independent Traveler)

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An individual traveler who prefers custom and private travel arrangements not tied to group packages.

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GDS (Global Distribution System)

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A computerized network system owned or operated by a company that enables transactions between travel industry service providers and travel agencies.

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Commission

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A percentage of the sale price of a travel product that is paid to the travel agent by the supplier upon the sale of that product.

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FAM Trip (Familiarization Trip)

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A free or reduced-rate travel tour offered to travel agents by suppliers to familiarize them with their services and destinations.

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Travel Insurance

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A policy purchased by travelers to cover unforeseen losses incurred while traveling, such as accidents, illness, or trip cancellation.

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Tour Guide

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A person employed to show tourists around places of interest.

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Visa

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An official authorization appended to a passport that allows entry into and travel within a particular country or region.

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Customs

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The official department that administers and collects duties levied by a government on imported goods.

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Carrier

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A company that transports people or goods, especially by land, sea, or air.

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Direct Flight

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A flight with no changes of aircraft, but possibly with one or more stops en route for refueling or boarding/disembarking passengers.

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Non-Refundable

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A term used to describe a payment that cannot be returned to the purchaser under any circumstances.

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Blackout Dates

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Specific dates in which special fares or promotions do not apply, usually due to high demand periods.

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Loyalty Program

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A rewards program offered by companies to customers who frequently make purchases, including accruing points or miles to redeem for travel.

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Departure Tax

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A fee charged by a country when a person is leaving the country, usually included in an airline ticket price.

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Check-In

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The process in which passengers confirm their presence on a flight and may result in the issuance of a boarding pass.

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High Season

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Period of the year with the highest demand for travel tickets and accommodation, usually because of weather or holidays.

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Off-Peak

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Times outside of high season with lower demand for travel, often resulting in lower prices.

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Ground Operator

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A local company or individual that manages and operates daily tourist products and services, like transfers and guided tours.

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Consolidator

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A business that buys travel inventory at reduced rates and resells it to travel agencies or the public.

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Double Booking

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The act of selling the same seat, room, or travel service to more than one client.

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Eco-tourism

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Responsible travel to natural areas which conserves the environment and improves the welfare of local people.

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No-Show

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A term used when a traveler has a reservation but does not arrive to claim the reserved service.

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Repositioning Cruise

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A type of cruise that occurs when a ship is relocating from one region to another, often between seasons, sometimes offering unique itineraries.

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