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Travel Agency Vocabulary
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FAM Trip (Familiarization Trip)
A free or reduced-rate travel tour offered to travel agents by suppliers to familiarize them with their services and destinations.
Customs
The official department that administers and collects duties levied by a government on imported goods.
Package Tour
A pre-arranged travel plan that includes a combination of at least two elements: transport, accommodation, or other tourist services.
Direct Flight
A flight with no changes of aircraft, but possibly with one or more stops en route for refueling or boarding/disembarking passengers.
Tour Operator
A company or individual that creates and markets inclusive tours and packages for travel.
Group Travel
Travel arranged for groups of people, often involving special itinerary planning and discounted rates.
Booking Confirmation
A document or communication that verifies the reservation of travel or accommodation services.
Non-Refundable
A term used to describe a payment that cannot be returned to the purchaser under any circumstances.
GDS (Global Distribution System)
A computerized network system owned or operated by a company that enables transactions between travel industry service providers and travel agencies.
Travel Agent
A professional who arranges travel and accommodations for travelers, often providing expertise and additional services.
Visa
An official authorization appended to a passport that allows entry into and travel within a particular country or region.
Commission
A percentage of the sale price of a travel product that is paid to the travel agent by the supplier upon the sale of that product.
Travel Insurance
A policy purchased by travelers to cover unforeseen losses incurred while traveling, such as accidents, illness, or trip cancellation.
FIT (Fully Independent Traveler)
An individual traveler who prefers custom and private travel arrangements not tied to group packages.
Itinerary
A detailed plan or route of a trip that includes all segments and timings of the travel.
Tour Guide
A person employed to show tourists around places of interest.
E-ticket
An electronic version of a paper ticket, which is used for the booking of airline seats.
Carrier
A company that transports people or goods, especially by land, sea, or air.
Loyalty Program
A rewards program offered by companies to customers who frequently make purchases, including accruing points or miles to redeem for travel.
Blackout Dates
Specific dates in which special fares or promotions do not apply, usually due to high demand periods.
Ground Operator
A local company or individual that manages and operates daily tourist products and services, like transfers and guided tours.
Off-Peak
Times outside of high season with lower demand for travel, often resulting in lower prices.
No-Show
A term used when a traveler has a reservation but does not arrive to claim the reserved service.
Repositioning Cruise
A type of cruise that occurs when a ship is relocating from one region to another, often between seasons, sometimes offering unique itineraries.
Consolidator
A business that buys travel inventory at reduced rates and resells it to travel agencies or the public.
Check-In
The process in which passengers confirm their presence on a flight and may result in the issuance of a boarding pass.
Double Booking
The act of selling the same seat, room, or travel service to more than one client.
Eco-tourism
Responsible travel to natural areas which conserves the environment and improves the welfare of local people.
Departure Tax
A fee charged by a country when a person is leaving the country, usually included in an airline ticket price.
High Season
Period of the year with the highest demand for travel tickets and accommodation, usually because of weather or holidays.
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