Logo
Pattern

Discover published sets by community

Explore tens of thousands of sets crafted by our community.

Up-selling and Cross-selling in Hospitality

36

Flashcards

0/36

Still learning
StarStarStarStar

Guest checks in for a standard room

StarStarStarStar

Offer a room upgrade to a suite with a view for a special discount if booked today.

StarStarStarStar

Guest is booking a 3-night stay

StarStarStarStar

Suggest a 4-night package that includes a dining credit and late checkout.

StarStarStarStar

Guest inquires about breakfast options

StarStarStarStar

Recommend the breakfast-included room rate for a small increase, which offers a full buffet experience.

StarStarStarStar

Guest is interested in local attractions

StarStarStarStar

Propose a package that includes tickets to popular sites and transportation.

StarStarStarStar

Guest asks for a taxi

StarStarStarStar

Offer a weekend car rental deal available through the hotel, which may be more cost-effective for their stay duration.

StarStarStarStar

Guest inquires about Wi-Fi

StarStarStarStar

Offer a premium Wi-Fi package that ensures faster speeds and additional connectivity options.

StarStarStarStar

Guest is at the hotel bar

StarStarStarStar

Suggest a signature cocktail or a drink special that's not on the regular menu.

StarStarStarStar

Guest is relaxing at the spa

StarStarStarStar

Introduce a package deal that includes additional services such as a facial or a longer massage session.

StarStarStarStar

Guest is booking an event at the hotel

StarStarStarStar

Propose an upgraded event package that includes high-tech A/V equipment and gourmet catering services.

StarStarStarStar

Guest is purchasing souvenirs at the gift shop

StarStarStarStar

Cross-sell by suggesting local artisanal products that complement their purchases.

StarStarStarStar

Guest asks for restaurant recommendations

StarStarStarStar

Upsell the hotel’s own restaurant by highlighting a special menu or chef’s specials that evening.

StarStarStarStar

Couple is celebrating an anniversary

StarStarStarStar

Offer a romantic package upgrade that includes champagne, room decoration, and a couples' spa treatment.

StarStarStarStar

Guest is traveling with children

StarStarStarStar

Promote a family-friendly package that includes kids’ activities, meal deals, and accommodation upgrades.

StarStarStarStar

Guest inquires about gym facilities

StarStarStarStar

Recommend the premium fitness package that includes personal training sessions and nutritional consultation.

StarStarStarStar

Guest is checking out late afternoon

StarStarStarStar

Suggest a half-day rate extension to allow them to use the room and facilities until their departure.

StarStarStarStar

Guest is on a business trip

StarStarStarStar

Cross-sell the business package, which includes meeting room access, secretary services, and premium internet.

StarStarStarStar

Guest wants to relax

StarStarStarStar

Offer access to an exclusive lounge area that provides privacy, complimentary snacks, and premium beverages.

StarStarStarStar

Guest is using the parking facilities

StarStarStarStar

Upsell to valet parking service for convenience and an additional level of service.

StarStarStarStar

Guest asks about laundry services

StarStarStarStar

Propose an express laundry service with faster turnaround to accommodate urgent needs.

StarStarStarStar

Guest is interested in a wellness retreat

StarStarStarStar

Promote an all-inclusive wellness package that includes guided meditation, yoga sessions, and healthy dining options.

StarStarStarStar

Guest inquires about a honeymoon package

StarStarStarStar

Cross-sell to a luxury honeymoon suite that includes a private hot tub and romantic dinners.

StarStarStarStar

Guest is looking for a place to work remotely

StarStarStarStar

Offer the co-working space package, which includes a dedicated desk, high-speed internet, and coffee service.

StarStarStarStar

Guest requests information about airport transfers

StarStarStarStar

Suggest the hotel’s premium shuttle service which includes a private vehicle and baggage assistance.

StarStarStarStar

Guest is celebrating a birthday

StarStarStarStar

Propose a birthday celebration package that includes room decoration, a custom cake, and a bottle of sparkling wine.

StarStarStarStar

Guest habits indicate a preference for fine dining

StarStarStarStar

Cross-sell a chef’s table experience exclusive to the hotel's restaurant, featuring a tasting menu and wine pairing.

StarStarStarStar

Guest enjoys golfing

StarStarStarStar

Recommend an upgrade to a golf package that includes priority tee times and discounted green fees.

StarStarStarStar

Guest is on a budget-conscious trip

StarStarStarStar

Offer a value deal that combines a room with discounted amenities, like dining or spa services, to provide an affordable luxury experience.

StarStarStarStar

Guest expresses interest in wine

StarStarStarStar

Upsell a VIP winery tour package that the hotel offers in partnership with local vineyards.

StarStarStarStar

Guest mentions they need relaxation

StarStarStarStar

Offer a tranquil spa day package that includes a variety of treatments aimed at ultimate relaxation.

StarStarStarStar

Guest admires art within the hotel

StarStarStarStar

Cross-sell a local art and culture tour that includes visits to galleries and artist studios exclusive to hotel guests.

StarStarStarStar

Guest is planning to propose

StarStarStarStar

Suggest an engagement package that offers a private dinner setting, photographer, and a room upgrade for the occasion.

StarStarStarStar

Guests are eco-conscious travelers

StarStarStarStar

Propose the Green Stay package which includes sustainable amenities and supports local environmental initiatives.

StarStarStarStar

Guest enjoys culinary experiences

StarStarStarStar

Recommend the culinary weekend getaway that includes cooking classes with a renowned chef and market tours.

StarStarStarStar

Guest has a late-night flight

StarStarStarStar

Offer a relaxing day-use room with access to the pool and spa to unwind before their flight.

StarStarStarStar

Guest is a frequent traveler to the area

StarStarStarStar

Introduce the hotel's loyalty program which offers room upgrades, late check-out, and other perks for returning guests.

StarStarStarStar

Guest is looking for local experiences

StarStarStarStar

Cross-sell a partnership deal with local tours for authentic experiences such as food tours, historical walks, or adventure activities.

Know
0
Still learning
Click to flip
Know
0
Logo

© Hypatia.Tech. 2024 All rights reserved.