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Hospitality Marketing Metrics
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Booking Conversion Rate
The percentage of visitors who book a room after visiting a hotel's website. Significance: Indicates the effectiveness of the website's design and booking process.
Channel Mix
The distribution of reservations made across different booking channels. Significance: Important for optimizing distribution strategy and reducing dependency on expensive channels.
Group Pickup
The number of group room nights realized versus the number that was blocked or committed. Significance: Measures success in attracting and retaining group business.
Market Penetration Index (MPI)
A measure to assess a hotel's share of the market compared to a defined competitive set. Significance: Assists in evaluating marketing effectiveness and competitive position.
Revenue Generation Index (RGI)
A comparison of a hotel’s RevPAR to its competitive set's aggregated RevPAR. Significance: Indicates if a hotel is gaining its fair share of revenue within the market.
Yield
The percentage of total possible revenue actually realized. Significance: Reflects success in applying revenue management practices and pricing strategies.
Social Media Engagement Rate
A metric that reflects the level of interaction (likes, shares, comments) with a brand's social media content. Significance: Indicates brand popularity and effectiveness of social content.
Cost per Occupied Room (CPOR)
The average cost associated with providing service to a sold room. Significance: Helps in identifying profitability and areas for cost reduction.
Online Reputation Management (ORM) Score
A measure of the overall online reputation of a hotel based on reviews and ratings. Significance: Can impact booking decisions and overall brand image.
Food Cost Percentage
The ratio of the cost of food sold to the revenue generated from food sales. Significance: Indicates how well the F&B department is managing its food costs.
Bounce Rate
The percentage of website visitors who leave the site without viewing other pages. Significance: Indicates potential issues with site content, structure, or usability.
Guest Satisfaction Score (GSS)
A measure of the satisfaction level of guests based on surveys and reviews. Significance: Affects customer loyalty and repeat business.
Total Revenue Per Available Room (TRevPAR)
The total revenue generated per available room, accounting for all services. Significance: Provides a more comprehensive view of a facility's financial performance than RevPAR.
No-show Rate
The percentage of guests who do not arrive for their reservation without cancellation. Significance: Impacts revenue management and room availability.
Net Promoter Score (NPS)
A metric that measures customer loyalty and likelihood of recommending the service. Significance: Gauges customer satisfaction and potential for word-of-mouth promotion.
Customer Acquisition Cost (CAC)
The cost associated with acquiring a new customer. Significance: Essential for evaluating the effectiveness of marketing strategies and budget allocation.
Occupancy Rate
The ratio of rented or used space compared to the total number of available rooms. Significance: Indicates the utilization of available rooms and demand level.
Gross Operating Profit Per Available Room (GOPPAR)
The total revenue less operating expenses, divided by the total number of available rooms. Significance: Reflects the ability to convert revenue into profit.
Beverage Cost Percentage
The cost of the beverages sold divided by the beverage sales. Significance: Helps in controlling beverage costs and pricing decisions in the F&B department.
Average Daily Rate (ADR)
The average rental income per paid occupied room in a given time period. Significance: Measures pricing effectiveness and helps in pricing strategy decisions.
Revenue Per Available Room (RevPAR)
A metric that calculates the total room revenue divided by the total number of available rooms. Significance: Combines occupancy and ADR to understand overall performance.
Average Length of Stay (ALOS)
The average number of days guests stay at a hotel. Significance: Useful for revenue management and forecasting demand.
Trip Advisor Rating
A user-generated rating score on the Trip Advisor platform. Significance: Influences potential customers' booking decisions and perceptions.
Lost Business Reason
The explanation for why a potential booking did not materialize. Significance: Understanding these reasons can inform service improvements and strategic changes.
Customer Lifetime Value (CLV)
The total revenue expected from a customer over the course of their relationship with the company. Significance: Helps assess long-term profitability of customer relationships.
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