Logo
Pattern

Discover published sets by community

Explore tens of thousands of sets crafted by our community.

Hospitality Marketing Metrics

25

Flashcards

0/25

Still learning
StarStarStarStar

Booking Conversion Rate

StarStarStarStar

The percentage of visitors who book a room after visiting a hotel's website. Significance: Indicates the effectiveness of the website's design and booking process.

StarStarStarStar

Channel Mix

StarStarStarStar

The distribution of reservations made across different booking channels. Significance: Important for optimizing distribution strategy and reducing dependency on expensive channels.

StarStarStarStar

Group Pickup

StarStarStarStar

The number of group room nights realized versus the number that was blocked or committed. Significance: Measures success in attracting and retaining group business.

StarStarStarStar

Market Penetration Index (MPI)

StarStarStarStar

A measure to assess a hotel's share of the market compared to a defined competitive set. Significance: Assists in evaluating marketing effectiveness and competitive position.

StarStarStarStar

Revenue Generation Index (RGI)

StarStarStarStar

A comparison of a hotel’s RevPAR to its competitive set's aggregated RevPAR. Significance: Indicates if a hotel is gaining its fair share of revenue within the market.

StarStarStarStar

Yield

StarStarStarStar

The percentage of total possible revenue actually realized. Significance: Reflects success in applying revenue management practices and pricing strategies.

StarStarStarStar

Social Media Engagement Rate

StarStarStarStar

A metric that reflects the level of interaction (likes, shares, comments) with a brand's social media content. Significance: Indicates brand popularity and effectiveness of social content.

StarStarStarStar

Cost per Occupied Room (CPOR)

StarStarStarStar

The average cost associated with providing service to a sold room. Significance: Helps in identifying profitability and areas for cost reduction.

StarStarStarStar

Online Reputation Management (ORM) Score

StarStarStarStar

A measure of the overall online reputation of a hotel based on reviews and ratings. Significance: Can impact booking decisions and overall brand image.

StarStarStarStar

Food Cost Percentage

StarStarStarStar

The ratio of the cost of food sold to the revenue generated from food sales. Significance: Indicates how well the F&B department is managing its food costs.

StarStarStarStar

Bounce Rate

StarStarStarStar

The percentage of website visitors who leave the site without viewing other pages. Significance: Indicates potential issues with site content, structure, or usability.

StarStarStarStar

Guest Satisfaction Score (GSS)

StarStarStarStar

A measure of the satisfaction level of guests based on surveys and reviews. Significance: Affects customer loyalty and repeat business.

StarStarStarStar

Total Revenue Per Available Room (TRevPAR)

StarStarStarStar

The total revenue generated per available room, accounting for all services. Significance: Provides a more comprehensive view of a facility's financial performance than RevPAR.

StarStarStarStar

No-show Rate

StarStarStarStar

The percentage of guests who do not arrive for their reservation without cancellation. Significance: Impacts revenue management and room availability.

StarStarStarStar

Net Promoter Score (NPS)

StarStarStarStar

A metric that measures customer loyalty and likelihood of recommending the service. Significance: Gauges customer satisfaction and potential for word-of-mouth promotion.

StarStarStarStar

Customer Acquisition Cost (CAC)

StarStarStarStar

The cost associated with acquiring a new customer. Significance: Essential for evaluating the effectiveness of marketing strategies and budget allocation.

StarStarStarStar

Occupancy Rate

StarStarStarStar

The ratio of rented or used space compared to the total number of available rooms. Significance: Indicates the utilization of available rooms and demand level.

StarStarStarStar

Gross Operating Profit Per Available Room (GOPPAR)

StarStarStarStar

The total revenue less operating expenses, divided by the total number of available rooms. Significance: Reflects the ability to convert revenue into profit.

StarStarStarStar

Beverage Cost Percentage

StarStarStarStar

The cost of the beverages sold divided by the beverage sales. Significance: Helps in controlling beverage costs and pricing decisions in the F&B department.

StarStarStarStar

Average Daily Rate (ADR)

StarStarStarStar

The average rental income per paid occupied room in a given time period. Significance: Measures pricing effectiveness and helps in pricing strategy decisions.

StarStarStarStar

Revenue Per Available Room (RevPAR)

StarStarStarStar

A metric that calculates the total room revenue divided by the total number of available rooms. Significance: Combines occupancy and ADR to understand overall performance.

StarStarStarStar

Average Length of Stay (ALOS)

StarStarStarStar

The average number of days guests stay at a hotel. Significance: Useful for revenue management and forecasting demand.

StarStarStarStar

Trip Advisor Rating

StarStarStarStar

A user-generated rating score on the Trip Advisor platform. Significance: Influences potential customers' booking decisions and perceptions.

StarStarStarStar

Lost Business Reason

StarStarStarStar

The explanation for why a potential booking did not materialize. Significance: Understanding these reasons can inform service improvements and strategic changes.

StarStarStarStar

Customer Lifetime Value (CLV)

StarStarStarStar

The total revenue expected from a customer over the course of their relationship with the company. Significance: Helps assess long-term profitability of customer relationships.

Know
0
Still learning
Click to flip
Know
0
Logo

© Hypatia.Tech. 2024 All rights reserved.