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Yield Management in the Hospitality Industry
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Upselling
Encouraging customers to purchase a higher-priced item, upgrade, or add-on in order to make a more profitable sale.
Demand Forecasting
Predicting future demand for a product or service to optimize pricing and availability.
Perishable Inventory
Products or services that cannot be sold after a certain point in time, resulting in lost revenue opportunities.
Yield Management
A variable pricing strategy based on understanding, anticipating, and influencing consumer behavior in order to maximize revenue from a fixed, perishable resource.
Dynamic Pricing
Adjusting prices continually in response to market demands and capacity constraints.
Booking Curve
A graph that shows the pattern of demand for a particular service or product leading up to the time of the service.
Price Elasticity of Demand
A measure of how the quantity demanded of a good responds to a change in the price of that good.
Historical Data Analysis
The use of past data, such as sales figures and booking patterns, to predict future trends and customer behaviors in yield management.
KPIs in Yield Management
Key performance indicators such as Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and Occupancy Rate used to measure the success of yield management strategies.
Discount Allocation
Determining the number of units that can be sold at each discounted price level to maximize overall revenue.
Expected Marginal Seat Revenue (EMSR)
A yield management formula used to determine the optimal price of an additional seat to a flight.
Length-of-Stay (LOS) Controls
Restrictions placed on the minimum or maximum number of nights for which a guest can book a room.
Capacity Management
The process of managing the supply of assets or services to meet fluctuating demand in order to maximize efficiency and profitability.
Overbooking
Accepting more reservations than there is available capacity to accommodate the risk of no-shows and cancellations.
Fencing
Creating different price levels for a product based on certain criteria in order to segment the market.
Rate Parity
A pricing concept in which a travel service provider ensures consistent rates for the same product across all distribution channels.
Group Displacement Analysis
The process of evaluating whether accepting a group booking will displace more profitable transient business.
Channel Management
The practice of using different distribution channels, such as direct sales, online travel agents, or global distribution systems, to sell services, and managing their prices and availability effectively.
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