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Yield Management in the Hospitality Industry

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Yield Management

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A variable pricing strategy based on understanding, anticipating, and influencing consumer behavior in order to maximize revenue from a fixed, perishable resource.

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Perishable Inventory

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Products or services that cannot be sold after a certain point in time, resulting in lost revenue opportunities.

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Dynamic Pricing

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Adjusting prices continually in response to market demands and capacity constraints.

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Overbooking

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Accepting more reservations than there is available capacity to accommodate the risk of no-shows and cancellations.

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Booking Curve

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A graph that shows the pattern of demand for a particular service or product leading up to the time of the service.

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Length-of-Stay (LOS) Controls

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Restrictions placed on the minimum or maximum number of nights for which a guest can book a room.

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Group Displacement Analysis

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The process of evaluating whether accepting a group booking will displace more profitable transient business.

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Fencing

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Creating different price levels for a product based on certain criteria in order to segment the market.

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Demand Forecasting

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Predicting future demand for a product or service to optimize pricing and availability.

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Discount Allocation

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Determining the number of units that can be sold at each discounted price level to maximize overall revenue.

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Expected Marginal Seat Revenue (EMSR)

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A yield management formula used to determine the optimal price of an additional seat to a flight.

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Price Elasticity of Demand

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A measure of how the quantity demanded of a good responds to a change in the price of that good.

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Capacity Management

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The process of managing the supply of assets or services to meet fluctuating demand in order to maximize efficiency and profitability.

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Rate Parity

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A pricing concept in which a travel service provider ensures consistent rates for the same product across all distribution channels.

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Channel Management

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The practice of using different distribution channels, such as direct sales, online travel agents, or global distribution systems, to sell services, and managing their prices and availability effectively.

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Upselling

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Encouraging customers to purchase a higher-priced item, upgrade, or add-on in order to make a more profitable sale.

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Historical Data Analysis

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The use of past data, such as sales figures and booking patterns, to predict future trends and customer behaviors in yield management.

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KPIs in Yield Management

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Key performance indicators such as Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and Occupancy Rate used to measure the success of yield management strategies.

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