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Task Analysis Methods
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Hierarchical Task Analysis (HTA)
Procedure: Break down tasks into subtasks, forming a hierarchy. When to Use It: When you need to understand the structure of a task and its components.
Cognitive Task Analysis (CTA)
Procedure: Analyze tasks that require significant cognitive activity from users, such as decision-making and problem-solving. When to Use It: When tasks require expert knowledge that is often not explicit.
GOMS Model (Goals, Operators, Methods, and Selection rules)
Procedure: Identify Goals, Operators, Methods, and Selection rules for tasks to model user behavior. When to Use It: When you want to predict human performance times and errors.
Keystroke-Level Model (KLM)
Procedure: Assess the time required for an expert user to perform tasks by counting keystrokes and other actions. When to Use It: When you need to evaluate efficiency of interfaces at a micro-level.
Work Domain Analysis (WDA)
Procedure: Analyze the constraints and affordances of a work domain rather than the task specifics. When to Use It: When you need an overview of the system's purpose and potential user goals.
Activity Theory
Procedure: Explore the complex interplay between human action and context in a sociocultural framework. When to Use It: When examining tasks within a cultural or social context.
Contextual Inquiry
Procedure: Observe and interview users in their natural work environment. When to Use It: When direct context-based user data is required for design.
Ethnographic Observation
Procedure: Immerse in the users' environment to observe interactions and behavior over time. When to Use It: When studying users in their natural settings over extended periods.
Think-Aloud Protocol
Procedure: Users verbalize their thoughts while performing tasks. When to Use It: When wanting to understand the user's thought process during task execution.
Critical Incident Technique
Procedure: Collect and analyze accounts of significant events (critical incidents) from users. When to Use It: When identifying factors that contribute to the success or failure of task performance.
Time and Motion Study
Procedure: Measure the time and movements involved in task completion to optimize performance. When to Use It: When improving efficiency and productivity by reducing wasted movement and time is the goal.
Functional Decomposition
Procedure: Break down tasks into their fundamental parts to understand the task structure. When to Use It: When designing or analyzing systems by understanding their functional requirements.
Cognitive Walkthrough
Procedure: Step through tasks and evaluate ease of use and discoverability for new users. When to Use It: When assessing a system's usability without extensive user testing.
Diary Study
Procedure: Participants keep a diary of their activities and context over time. When to Use It: When you need longitudinal data on how users interact with a system in daily life.
Error Analysis
Procedure: Identify and analyze errors made during task performance to improve system design. When to Use It: When looking to enhance system safety and reliability by understanding error causes.
Link Analysis
Procedure: Analyze the frequency and sequence of transitions between task elements. When to Use It: When optimizing the layout of controls or information display for task efficiency.
Situation Awareness Analysis
Procedure: Evaluate how well users perceive, understand, and project situational information. When to Use It: When you want to improve user performance by enhancing their awareness of the situation.
Workload Analysis
Procedure: Assess the amount and complexity of work assigned to a person or system. When to Use It: When determining if a user or system is overburdened and to balance work distribution.
Subjective Workload Assessment Technique (SWAT)
Procedure: Rank tasks based on perceived time pressure, effort, and psychological stress. When to Use It: When subjective measures of workload are required to complement objective measures.
NASA Task Load Index (NASA-TLX)
Procedure: Rate perceived workload using six subscales such as effort, frustration, and mental demand. When to Use It: When a multi-dimensional assessment of workload is required for system design.
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