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Refers to providing care that is respectful of, and responsive to, individual patient preferences, needs and values. In healthcare, it ensures that patient values guide all clinical decisions.

Involves making clinical decisions based on the best available research evidence, clinician expertise, and patient preferences. In healthcare, it is used to improve patient outcomes and care efficiency.

A comprehensive management approach that focuses on continuous quality improvement of products and services. In healthcare, TQM involves engaging all staff in collaborative team efforts to improve performance.

A management philosophy that emphasizes the organization should continuously improve its ability to deliver high-quality products and services to customers. In healthcare, it's applied to improve process efficiency and patient care.

A process of problem solving that aims to identify the fundamental causes of issues or events rather than treating the immediate symptoms. RCA in healthcare is employed to prevent future adverse events or medical errors.

A healthcare payment system that rewards physicians, hospitals, and other healthcare providers for their performance on quality and efficiency benchmarks. In healthcare, it incentivizes high quality care and cost savings.

A framework developed by the Institute for Healthcare Improvement that describes an approach to optimizing health system performance. It focuses on three dimensions: improving the patient experience, improving the health of populations, and reducing the per capita cost of healthcare.

A systematic method for waste minimization within a manufacturing system without sacrificing productivity. In healthcare, Lean aims to enhance value for patients by eliminating waste and optimizing workflows.

The process of comparing one's business processes and performance metrics to industry bests or best practices. In healthcare, it is used to identify areas for improvement in care delivery.

A set of techniques and tools for process improvement. In healthcare, Six Sigma is used to reduce errors and improve quality by systematically removing defects and achieving near perfect processes.

The application of information processing involving both computer hardware and software that deals with the storage, retrieval, sharing, and use of health care information. HIT improves healthcare quality by enhancing decision making.

Differences in the presence of disease, health outcomes, or access to healthcare among different population groups. Healthcare quality improvement aims to reduce these disparities to provide equitable care to all patients.

A set of best-practice criteria for improving an organization's quality and performance. Healthcare organizations use the Baldrige Criteria to guide strategic planning and operational improvements.

Structured multidisciplinary care plans which detail essential steps in the care of patients with a specific clinical problem. They promote organized and efficient patient care based on evidence-based practice.

An iterative, four-stage problem-solving model used for improving a process or carrying out change. In healthcare, it is employed to implement and test changes in a controlled way, aiming for continuous improvement.

A group of healthcare professionals from diverse fields who work in a coordinated fashion toward a common goal for the patient. In healthcare, collaborative interdisciplinary teams improve care coordination and outcomes.