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Consumer Needs and Motivation
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Maslow's Hierarchy of Needs
Categories human needs into five levels from basic to self-fulfillment; consumers prioritize needs from physiological to self-actualization.
Herzberg's Two-Factor Theory
Differentiates between hygiene factors that prevent dissatisfaction and motivating factors that create satisfaction; relevant to product features and employee benefits.
Alderfer's ERG Theory
Condenses Maslow's five categories into three: Existence, Relatedness, Growth; suggests multiple needs can be pursued simultaneously.
McClelland's Theory of Needs
Focuses on the need for achievement, power, and affiliation; consumers are driven by these needs in their purchasing behavior.
Self-Determination Theory
Highlights the role of intrinsic and extrinsic motivations; proposes psychological needs for autonomy, competence, and relatedness.
Vroom's Expectancy Theory
Motivation is a product of three factors: expectancy (effort-performance relationship), instrumentality (performance-reward relationship), and valence (reward-personal goals relationship).
Equity Theory
Individuals seek to maintain equity between the inputs they bring to a relationship and the outcomes they receive; applied in price fairness evaluation.
Theory of Planned Behavior
Attitude toward behavior, subjective norms, and perceived behavioral control, together shape an individual's behavioral intentions and behaviors.
Cognitive Dissonance Theory
Post-purchase behavior may involve psychological discomfort from inconsistencies between beliefs and behaviors, impacting future decision making.
Elaboration Likelihood Model (ELM)
Consumers process persuasive communication through central (rational) or peripheral (emotional) routes, affecting attitudes and purchase intentions.
Attribution Theory
Consumers attribute causes to events based on consistency, distinctiveness, and consensus; influences consumer satisfaction and brand evaluation.
Prospect Theory
Consumers evaluate potential losses and gains differently; losses have a greater impact than gains of the same size.
Self-Concept Theory
Consumers choose products and brands that reflect and reinforce their self-identity; self-concept can influence purchasing trends and brand loyalty.
Flow Theory
When an activity is fully engaging, it creates a sense of flow, leading to deeper consumer involvement and immersion in the product experience.
Endowment Effect
Consumers value products more highly once their ownership of the product has been established, influencing decision making in buying and selling.
Bounded Rationality
Consumer decision-making is limited by the information they have, cognitive processing ability, and finite time to make choices, impacting purchasing behavior.
Transtheoretical Model of Change
Consumers go through stages of change: precontemplation, contemplation, preparation, action, and maintenance; understanding these stages can aid in targeted marketing.
Involvement Theory
The level of perceived relevance and interest a consumer has in a product influences how extensively they will engage in the purchase process.
Humor Theory
Humor can influence consumer behavior by increasing attention, recall, and positive attitude toward the product, thereby affecting purchasing decision.
Commitment-Consistency Principle
Once consumers commit to something, they are likely to continue the related behavior to appear consistent; this principle is leveraged in sales commitment and brand loyalty strategies.
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