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Consumer Needs and Motivation

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Maslow's Hierarchy of Needs

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Categories human needs into five levels from basic to self-fulfillment; consumers prioritize needs from physiological to self-actualization.

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Herzberg's Two-Factor Theory

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Differentiates between hygiene factors that prevent dissatisfaction and motivating factors that create satisfaction; relevant to product features and employee benefits.

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Alderfer's ERG Theory

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Condenses Maslow's five categories into three: Existence, Relatedness, Growth; suggests multiple needs can be pursued simultaneously.

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McClelland's Theory of Needs

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Focuses on the need for achievement, power, and affiliation; consumers are driven by these needs in their purchasing behavior.

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Self-Determination Theory

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Highlights the role of intrinsic and extrinsic motivations; proposes psychological needs for autonomy, competence, and relatedness.

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Vroom's Expectancy Theory

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Motivation is a product of three factors: expectancy (effort-performance relationship), instrumentality (performance-reward relationship), and valence (reward-personal goals relationship).

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Equity Theory

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Individuals seek to maintain equity between the inputs they bring to a relationship and the outcomes they receive; applied in price fairness evaluation.

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Theory of Planned Behavior

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Attitude toward behavior, subjective norms, and perceived behavioral control, together shape an individual's behavioral intentions and behaviors.

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Cognitive Dissonance Theory

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Post-purchase behavior may involve psychological discomfort from inconsistencies between beliefs and behaviors, impacting future decision making.

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Elaboration Likelihood Model (ELM)

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Consumers process persuasive communication through central (rational) or peripheral (emotional) routes, affecting attitudes and purchase intentions.

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Attribution Theory

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Consumers attribute causes to events based on consistency, distinctiveness, and consensus; influences consumer satisfaction and brand evaluation.

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Prospect Theory

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Consumers evaluate potential losses and gains differently; losses have a greater impact than gains of the same size.

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Self-Concept Theory

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Consumers choose products and brands that reflect and reinforce their self-identity; self-concept can influence purchasing trends and brand loyalty.

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Flow Theory

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When an activity is fully engaging, it creates a sense of flow, leading to deeper consumer involvement and immersion in the product experience.

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Endowment Effect

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Consumers value products more highly once their ownership of the product has been established, influencing decision making in buying and selling.

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Bounded Rationality

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Consumer decision-making is limited by the information they have, cognitive processing ability, and finite time to make choices, impacting purchasing behavior.

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Transtheoretical Model of Change

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Consumers go through stages of change: precontemplation, contemplation, preparation, action, and maintenance; understanding these stages can aid in targeted marketing.

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Involvement Theory

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The level of perceived relevance and interest a consumer has in a product influences how extensively they will engage in the purchase process.

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Humor Theory

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Humor can influence consumer behavior by increasing attention, recall, and positive attitude toward the product, thereby affecting purchasing decision.

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Commitment-Consistency Principle

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Once consumers commit to something, they are likely to continue the related behavior to appear consistent; this principle is leveraged in sales commitment and brand loyalty strategies.

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