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E-Commerce Shopping Behaviors
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Flashcards
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Flexible Payment Options
Affects customer's purchase ability and satisfaction with the payment process.
User Reviews and Ratings
Impacts trust and decision-making for potential buyers.
Cybersecurity Measures
Gains consumer trust by ensuring the safety of personal and financial data.
Subscription-Based Models
Encourages repeat purchases and creates predictable revenue streams.
Shopping Apps
Provides a dedicated platform that can improve user experience and engagement.
Fast and Reliable Delivery
Satisfies the instant gratification desire and affects the choice of retailer.
Gamification
Increases engagement and motivates purchase through game-like elements.
Artificial Intelligence (AI) Assistants
Simplifies searching and shopping processes, and provides personalized assistance.
Visual Search
Simplifies product discovery using visual tech, affecting customer interaction.
Loyalty Programs
Incentivizes repeat purchases and enhances customer loyalty through rewards.
Influencer Partnerships
Impacts purchase intentions through influencer endorsements and collaborations.
Live Chat Support
Provides immediate assistance which can increase customer satisfaction and sales.
Cross-Selling and Up-Selling
Increases average order value by suggesting related products or upgrades.
Voice Commerce
Offers a hands-free shopping experience which can appeal to convenience-focused consumers.
Internet of Things (IoT)
Enables smart shopping experiences and greater data collection for personalization.
Mobile Optimization
Affects the accessibility and enjoyability of shopping on mobile devices.
Flash Sales and Deals
Creates urgency and encourages quick purchases with time-sensitive offers.
Augmented Reality (AR) Shopping
Enhances product visualization which can lead to increased conversion rates.
Personalization
Improves the shopping experience by catering to individual preferences.
Consumer Privacy Concerns
Influences willingness to share personal data, affecting personalization and trust.
Social Media Integration
Leverages social platforms to influence buying behavior and drive sales.
Sustainable Practices
Attracts ethically-conscious consumers and can influence brand loyalty.
Digital Currencies and Blockchain
Introduces new payment methods and can affect the security and transparency of transactions.
Data Analytics
Enhances understanding of consumer behavior, leading to better targeting and personalization.
Economic Factors
The economic environment can affect consumers' spending power and online shopping frequency.
One-Click Buying
Increases the probability of impulse purchases by simplifying the checkout process.
Content Marketing
Engages customers with valuable content, influencing trust and brand affinity.
Dynamic Pricing
Attracts price-sensitive customers through price fluctuation based on demand and competition.
Technological Advancements
Improvements in technology can lead to a more personalized and efficient shopping experience.
Seamless Checkout Experience
Reduces cart abandonment by simplifying the payment and checkout process.
Free Shipping and Returns
Encourages purchases by reducing perceived risk and cost for consumers.
Multichannel Retailing
Enhances customer reach and convenience by providing various shopping channels.
Interactive Product Display
Boosts engagement and understanding of the product through interactive visuals.
3D Printing
Allows customization of products and can affect the desirability of certain goods.
Cultural Differences
Cultural norms and values can influence online shopping patterns and product preferences.
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