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Reverse Logistics and Returns Management

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Reverse Logistics

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The process of moving goods from their final destination for the purpose of capturing value or proper disposal.

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Gatekeeping

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Preventing unwanted returns by setting stringent return policies and inspection at entry points.

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Avoidance

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Reducing the volume of returns through customer education and improved product quality.

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Asset Recovery

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Recovering as much of the product or material value as possible, through refurbishing, recycling, or reselling.

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Remanufacturing

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The process of restoring used products to like-new condition.

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Refurbishing

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Repairing and cleaning a product to be used again without completely rebuilding it.

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Recycling

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Transforming waste materials into new products to prevent waste of potentially useful materials.

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Returns Management

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Overseeing the process of handling returned items, including customer policies, restocking, and disposal.

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Disposition

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The final placement or selling method of returned products, such as selling as second-hand, recycling, or destroying.

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Reverse Logistics Network

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A system of facilities and transportation options that manage the return, processing, and value recovery of products.

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Return to Vendor (RTV)

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The process of sending defective or unsold products back to the original vendor rather than the end consumer.

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Secondary Market Sales

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The selling of refurbished, used, or remanufactured products in markets outside of primary sales channels.

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E-Waste Management

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The proper disposal and recycling of electronic waste to prevent environmental damage and data breaches.

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Liquidation

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Selling off excess, overstocked, or obsolete inventory typically at a significant discount.

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Third-Party Logistics (3PL) Providers

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Outsourced companies that handle reverse logistics operations such as transportation, warehousing, and disposal.

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Closed-Loop Supply Chain

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A supply chain system designed to optimize forward and reverse flows for maximum sustainability.

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Cost-Benefit Analysis

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Assessing the economic feasibility of reverse logistics operations, balancing the costs against the benefits.

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Remittance Processing

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The system for processing payments or refunds due to customers in a return transaction.

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Life Cycle Analysis

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Assessment of the environmental impacts associated with all stages of a product's life.

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Value Recovery

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The process of obtaining usable value from returned or discarded products through reuse, resale, or recycling.

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