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Crisis Management & Legal Response
15
Flashcards
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Natural Disaster Crisis (e.g., hurricane, earthquake)
Ensure compliance with safety codes, have contingency plans, maintain adequate insurance coverage
Terrorist Attack
Collaborate with law enforcement, communicate transparently with guests, follow emergency response protocols
Health Pandemic (e.g., COVID-19)
Follow public health guidelines, ensure sanitary measures, communicate changes to service
Food Poisoning Outbreak
Comply with health department requirements, document incident handling, review supplier protocols
Data Breach or Cyber Attack
Notify affected parties, investigate breach, update security measures
On-site Accident or Injury
Provide immediate assistance, document the incident, review liability insurance
Fire Incident
Execute evacuation plans, cooperate with fire department, verify fire prevention compliance
Crime on Premises (e.g., theft, assault)
Report to authorities, prioritize guest safety, review security measures
Reputational Crisis (e.g., negative reviews, scandals)
Engage in public relations efforts, address concerns transparently, implement policy changes
Service Failure (e.g., power outage, water supply issues)
Communicate with affected customers, provide remediation, ensure backup systems
Structural Damage (e.g., collapsed ceiling, broken amenities)
Ensure guest safety, close off hazardous areas, conduct repairs following codes
Labor Dispute (e.g., strikes, worker protests)
Negotiate with employee representatives, maintain operations, understand labor laws
Financial Crisis (e.g., insolvency, significant revenue loss)
Consult legal and financial advisors, communicate with stakeholders, analyze cost-saving measures
Leadership/Management Scandal
Conduct internal investigation, communicate internally and externally, consider leadership changes
Misconduct Among Staff
Follow disciplinary protocols, provide training on workplace conduct, re-evaluate hiring practices
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