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Tour Operator Legal Duties
15
Flashcards
0/15
Provide accurate information on travel documents
False advertising claims and potential lawsuits for misrepresentation
Ensure the safety of travelers
Liability for accidents and incidents leading to injury or death
Offer assistance to travelers facing difficulty
Breaches of contract and duty of care leading to compensation claims
Maintain financial responsibility
Financial penalties and insolvency proceedings if failing to manage funds properly
Adhere to equality and non-discrimination laws
Discrimination lawsuits and penalties for violating human rights
Provide services as described in promotional materials
Claims for breach of contract and misrepresentation if services are not as promised
Be transparent about pricing
Legal actions for hidden charges and deceptive pricing
Comply with health and hygiene standards
Liability for harm due to non-compliance with health regulations
Provide a complaints handling procedure
Legal scrutiny and reputational damage due to inadequate complaints resolution
Ensure all staff are adequately trained
Negligence claims if untrained staff cause harm or fail in their duties
Provide timely and accurate communication
Breach of duty claims for miscommunication or failure to inform
Uphold contractual obligations
Breach of contract claims if the terms of the contract are not met
Respect privacy and data protection laws
Fines and legal action for violating data protection regulations
Handle luggage and personal belongings responsibly
Claims for compensation due to loss, damage, or theft of travelers' property
Maintain accurate record-keeping
Legal challenges and audits for failing to keep proper documentation
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