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The Tremont House in Boston became the first hotel to provide guests with soap and a free daily meal, setting new standards for amenities in the hotel industry.

Founded by Cesar Ritz in the late 19th century, this brand established a new benchmark for luxury and service, impacting the upscale segment of the hotel industry.

The 1980s saw the start of hotel loyalty programs, offering rewards to repeat customers, stimulating customer loyalty and increasing return business.

In the 1960s, hotels began using CRS, leading to more efficient booking processes and the groundwork for later global distribution systems (GDS).

The emergence of OTAs in the late 1990s revolutionized how hotel rooms are booked, expanding market reach but increasing competition.

Hotels began using sophisticated pricing strategies based on demand forecasts in the 1980s, maximizing revenue through dynamic pricing.

The green movement in the 2000s has led to more environmentally conscious operations and the rise in demand for sustainable hospitality practices.

The late 19th century added private bathrooms to hotel rooms, significantly raising guest privacy and comfort standards.

Since the 1980s, boutique hotels have offered a unique, personalized lodging experience, influencing the trend towards individualized guest services.

Post-WWII expansion saw the development of hotel chains offering standardized services worldwide, allowing for brand consistency and international growth.

The 2000s saw the adoption of self-service kiosks to expedite check-in/out processes, reducing wait times and front desk workloads.

In the 21st century, hotels began leveraging data analytics for personalized marketing, operational efficiency, and enhanced guest experience

Recent advancements in technology have enabled the creation of smart rooms, offering guests increased control over room features and fostering energy efficiency.

Since the 2000s, free in-room Wi-Fi has become a standard offering, necessary for both business and leisure travelers, influencing guest satisfaction and hotel choices.