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Consumer Rights and Ethics
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Flashcards
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Right to Safety
Ensuring that products and services are free from harmful elements
Right to Be Informed
Provision of accurate and complete information about products and services
Right to Choose
Offering a variety of products and services at competitive prices
Right to be Heard
Listening to and addressing customer complaints and feedback
Right to Satisfaction of Basic Needs
Providing access to essential goods and services
Right to Redress
Offering solutions when products or services fail to meet standards
Right to Consumer Education
Providing information to help consumers make informed choices
Right to a Healthy Environment
Conducting business without harming the environment
Right to Privacy
Protecting consumer data from unauthorized use and breaches
Right to Fair Trade Practices
Engaging in ethical conduct and compliance with trade regulations
Right to Transparency
Providing clear and accessible information about business practices
Right to Ethical Products
Ensuring products are made without exploitation or unethical practices
Right to Digital Consumer Protection
Security and privacy in online transactions and digital services
Right to Accessibility
Ensuring products and services are accessible to all, including the disabled
Right to Accountability
Businesses taking responsibility for their impact on consumers and society
Right to Fair Contract Terms
Agreeing to terms that do not exploit or disadvantage the consumer
Right to Non-discrimination
Equal treatment of all consumers regardless of gender, race, or other factors
Right to Responsible Marketing
Promotion that is truthful, not misleading, and considerate of societal values
Right to Service Support
Receiving assistance and support for products and services after purchase
Right to Quality Service
Receiving a level of service that meets reasonable customer expectations
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