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Communication Planning
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Flashcards
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Communication Objectives
Purpose: To clarify what the communication plan aims to achieve. Determined by: Identifying the overarching goals of the project and how communication can support them.
Stakeholder Analysis
Purpose: To identify all potential project stakeholders and understand their influence and needs. Determined by: Conducting interviews, surveys, and utilizing stakeholder matrices.
Information to be Communicated
Purpose: To outline the specific information that will be shared. Determined by: Analyzing stakeholders' needs and the project requirements.
Communication Channels
Purpose: To define how information will be conveyed. Determined by: Evaluating the effectiveness, accessibility, and appropriateness of different mediums for different audiences.
Timing and Frequency
Purpose: To plan when and how often stakeholders will receive updates. Determined by: Assessing the project timeline, milestones, and stakeholders' needs for updates.
Responsibility for Communication
Purpose: To assign who will be responsible for delivering each type of communication. Determined by: Identifying the individual team roles and matching them with communication tasks.
Feedback Mechanisms
Purpose: To establish how stakeholders can respond or inquire about information received. Determined by: Considering the needs for two-way communication and establishing accessible feedback channels.
Resource and Budget Allocation
Purpose: To ensure proper resources and budget are dedicated to communication activities. Determined by: Project budget breakdown and costing out communication tools and activities.
Crisis Communication Procedures
Purpose: To prepare for and manage communications in the event of an emergency or crisis. Determined by: Developing a crisis management plan and identifying key personnel and procedures.
Communication Standards and Guidelines
Purpose: To set clear expectations for the tone, style, and format of communications. Determined by: Creating a set of guidelines that align with the organization's culture and project needs.
Monitoring and Evaluation
Purpose: To measure the effectiveness of the communication plan and make adjustments as necessary. Determined by: Implementing feedback mechanisms and KPIs to gauge success and identifying areas for improvement.
Documentation and Archiving
Purpose: To keep an accurate record of communications for accountability and historical reference. Determined by: Establishing a system for document management and retention policies.
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