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The total cost of all efforts related to quality throughout the product's life cycle, including prevention, appraisal, and failure costs.

A visual tool used to systematically identify and present possible causes of a problem, leading to identifying root causes.

Identifying which quality standards are relevant to the project and determining how to satisfy them.

A set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements to be implemented.

A plan that documents the steps for analyzing processes with the purpose of identifying opportunities for improvement.

A framework for an organization to gauge their performance and provide guidance on how to achieve long-term success.

A statistical tool used to monitor the quality of a process and determine the presence of assignable variation.

A statistical method that helps identify which factors might influence specific variables of a product or process under development.

The process of identifying the underlying reasons that cause a given problem, defect, or symptom.

A process that ensures that a project meets the defined needs it was intended to meet from the customer's perspective.

Choosing part of a population of interest for inspection, as an effective method to determine whether to accept a production lot without examining every item.

A philosophy that focuses on continuous improvement in all aspects of life, including work, home, and social interactions.

A structured, independent process to determine if project activities comply with organizational and project policies, procedures, and processes.

A disciplined, statistical-based, data-driven approach and continuous improvement methodology for eliminating defects in a product, process or service.

A bar graph that identifies the frequencies of defects or the sources of quality problems within a process, displaying the magnitude of those problems.

Comparing project practices or product characteristics to those of other projects or products to generate ideas for improvement.

Specific measures that describe a project's attributes and how they will be measured.

The process of evaluating overall project performance to ensure the project will meet the relevant quality standards.

A management approach to long-term success through customer satisfaction, involving all members of an organization.