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A process that ensures that a project meets the defined needs it was intended to meet from the customer's perspective.

Identifying which quality standards are relevant to the project and determining how to satisfy them.

The process of evaluating overall project performance to ensure the project will meet the relevant quality standards.

Monitoring specific project results to determine whether they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.

A disciplined, statistical-based, data-driven approach and continuous improvement methodology for eliminating defects in a product, process or service.

A management approach to long-term success through customer satisfaction, involving all members of an organization.

The total cost of all efforts related to quality throughout the product's life cycle, including prevention, appraisal, and failure costs.

A set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements to be implemented.

A bar graph that identifies the frequencies of defects or the sources of quality problems within a process, displaying the magnitude of those problems.

A visual tool used to systematically identify and present possible causes of a problem, leading to identifying root causes.

A statistical tool used to monitor the quality of a process and determine the presence of assignable variation.

Comparing project practices or product characteristics to those of other projects or products to generate ideas for improvement.

A statistical method that helps identify which factors might influence specific variables of a product or process under development.

Choosing part of a population of interest for inspection, as an effective method to determine whether to accept a production lot without examining every item.

A plan that documents the steps for analyzing processes with the purpose of identifying opportunities for improvement.

Specific measures that describe a project's attributes and how they will be measured.

A philosophy that focuses on continuous improvement in all aspects of life, including work, home, and social interactions.

The process of identifying the underlying reasons that cause a given problem, defect, or symptom.

A framework for an organization to gauge their performance and provide guidance on how to achieve long-term success.