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Quality Management Principles
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Flashcards
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Customer Focus
This principle emphasizes understanding customer needs and expectations to provide high-quality products and services. In systems engineering, ensuring customer satisfaction is critical for the system's success as it meets the intended use and requirements.
Leadership
Leadership is about establishing a clear vision and direction for the organization to achieve quality objectives. In systems engineering, effective leadership ensures unity of purpose and the creation of an environment conducive to the project's success.
Engagement of People
The engagement principle focuses on involving all members of an organization to contribute to quality. Systems engineering benefits from the diverse expertise and effort put forth by an engaged team, leading to innovative solutions and continual improvement.
Process Approach
This principle involves managing activities and resources as processes to achieve more efficient results. In systems engineering, the process approach helps in the integration of activities, enhancing predictability and consistency of outcomes.
Improvement
Continuous improvement is a staple of quality management, striving for incremental and breakthrough improvements. In systems engineering, this principle ensures the system continues to meet essential quality standards and adapts to changing requirements.
Evidence-Based Decision Making
This principle asserts that decisions should be based on the analysis and evaluation of data. Systems engineering heavily relies on empirical data to inform choices, hence this principle ensures decisions are made on sound analysis, thereby improving the system's quality.
Relationship Management
Effective management of relationships with stakeholders, including suppliers, is crucial for sustained success. In systems engineering, maintaining good relationships ensures a reliable supply chain and collaboration, which are crucial for meeting system requirements.
System and Process Integration
This principle emphasizes the importance of understanding and managing interrelated processes as a system to improve the organization's effectiveness and efficiency. In systems engineering, integration ensures that different system components work harmoniously to achieve the desired outcome.
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