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Restaurant Service Etiquette
20
Flashcards
0/20
A group of guests cannot decide on what wine to order.
Offer a wine tasting to help the group decide.
A guest feels their meal isn't cooked to their liking.
Apologize and offer to have the dish remade or provide an alternative.
A guest's table is wobbly.
Stabilize the table immediately and apologize for any inconvenience.
A guest is celebrating a special occasion.
Acknowledge the occasion and offer a complimentary gesture if possible.
The restaurant is out of a menu item that a guest has ordered.
Inform the guest promptly and suggest alternative options.
The waitstaff is asked for meal recommendations.
Suggest popular or signature dishes and accommodate any dietary preferences.
A guest needs help pairing a dish with a drink.
Provide thoughtful pairing suggestions based on the flavors of the dish.
A guest drops their utensil on the floor.
Replace the utensil with a clean one as quickly as possible.
A table has not been greeted after sitting for 5 minutes.
Approach the table with an apology for the delay and take their order promptly.
Two guests at a table are in a heated argument.
Discreetly offer to move one party to a private area if available.
A guest inquires about gluten-free options.
Highlight gluten-free menu items and discuss any potential cross-contamination concerns.
A guest complains about the noise level.
Apologize for the inconvenience and offer to move the guest to a quieter table if available.
A guest is unsure about the tipping policy.
Explain politely the establishment's tipping policy without pressuring for a tip.
A guest has a food allergy concern.
Assure the guest of taking necessary precautions and verify their needs with the kitchen staff.
A guest's credit card is declined.
Handle the situation discretely and suggest alternate forms of payment without embarrassment.
A server accidentally spills a drink on a guest.
Promptly apologize, offer to pay for any cleaning necessary and cover the cost of the drink.
A guest is dissatisfied with the server's service.
Listen to the guest's feedback, apologize for any shortcomings, and offer to improve the experience.
A guest is trying to catch the server's attention while they are with another table.
Acknowledge the guest with eye contact or a gesture and attend to them as soon as possible.
There's a long wait time for tables.
Inform guests of the expected wait time, offer to take a phone number to call when the table is ready, and suggest waiting comfortably in the bar or lounge if available.
A guest asks for an item that's not on the menu.
Explain what items are available and offer to make special accommodations if possible.
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