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Performance Measurement in Public Administration
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Key Performance Indicators (KPIs)
KPIs are quantifiable metrics used to evaluate the success in reaching targets of organizational performance.
Outcome-Based Evaluation
This refers to the assessment of the results of a program activity compared to its intended outcomes.
Efficiency Metrics
Efficiency metrics assess how well resources are used to achieve goals, often in terms of cost, time, or workforce.
Effectiveness Metrics
These metrics evaluate how well a program or service achieves its objectives and desired outcomes.
Performance Management Cycle
This is a continuous process of planning, monitoring, evaluation, and refining objectives and performance.
Input Metrics
Input metrics measure the amount of resources used to produce a service or good in the public sector.
Process Metrics
Process metrics focus on how the activities within a public organization are carried out and how they can be improved.
Quality Metrics
Quality metrics measure the attributes of services or products provided by the public sector.
Balanced Scorecard
The Balanced Scorecard is a strategic planning and management system used to align business activities with the vision and strategy of the organization.
Benchmarking
Benchmarking involves comparing the performance metrics of one's organization to those of leading organizations, often within the same sector.
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