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Safety Assessment is the process of evaluating the risks to the individual in crisis or others. This includes considering immediate physical danger or threats, and is used to prevent harm and ensure the person's well-being as a priority.

Active listening involves fully concentrating, understanding, responding and then remembering what is being said. It is used in crisis situations to help the individual feel heard and understood, and to build a trusting relationship between the helper and the person in crisis.

Referral for Specialized Care involves recognizing when individuals require specialized mental health care beyond the immediate crisis intervention and facilitating their access to these services.

This technique involves helping the person in crisis recognize and strengthen their own coping mechanisms. It is used to empower the individual to deal effectively with the crisis and increase their resilience.

The development of an action plan involves creating a structured, step-by-step plan to deal with the crisis. The plan can prioritize safety, identify support networks, and outline concrete steps to move forward.

De-escalation techniques are methods used to reduce the intensity of a conflict or potentially violent situation. These include using non-threatening body language, calm verbal communication, and negotiation skills to diffuse tension.