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Definition: Communicating without the use of spoken language, through gestures, body language, facial expressions, etc. Example: You nod and maintain eye contact during a conversation to show you are engaged.

Definition: Communicating one's needs, thoughts, and feelings clearly and confidently without infringing on the rights of others. Example: You express your opinions during a meeting without belittling your colleagues.

Definition: Awareness and understanding of cultural differences and the ability to adjust communication accordingly. Example: You take the time to learn about a foreign client's customs and communication norms to ensure a successful business interaction.

Definition: The ability to change (or be changed) to fit modified conditions. Example: You adjust your communication style when you realize that your colleague prefers concise emails over long-winded conversations.

Definition: Expressing ideas in a clear, straightforward, and brief manner. Example: You provide clear instructions to your team about project deliverables, avoiding unnecessary jargon.

Definition: The skill of listening with full attention, understanding, responding, and remembering what is being said. Example: When a colleague discusses their project ideas, you provide feedback and ask relevant questions to show understanding and interest.

Definition: The ability to recognize, understand, manage, and reason with emotions. Example: You notice a team member seems stressed and offer assistance before being asked, demonstrating understanding and support.

Definition: Reacting quickly and positively. Example: You promptly reply to emails and follow up on tasks, showing that you are attentive and proactive.

Definition: The process of resolving a dispute or disagreement. Example: When two teammates have a disagreement, you help them find a common ground and work towards a solution.

Definition: The process by which parties with different interests or perspectives reach an agreement. Example: You successfully bargain for a better salary by presenting your skills and value to the company.

Definition: Asking questions to obtain information, clarify misunderstandings, and engage in conversation. Example: You ask thoughtful questions during a meeting to better understand a proposal and to demonstrate your involvement.

Definition: The act of giving feedback on someone’s work or behavior in a constructive manner and accepting the same from others. Example: You provide specific suggestions for improvement and are open to hearing feedback on your own work.

Definition: The process of creating a relationship of mutual trust, understanding, or emotional affinity. Example: You engage in small talk and share personal interests with a new coworker to create a friendly work environment.

Definition: The quality of being amusing or comic, especially as expressed in literature or speech. Example: You lighten the mood during a stressful team meeting with a well-timed joke, which helps to reduce tension.

Definition: Being fully present and aware during conversations, giving full attention to the speaker. Example: You refrain from looking at your phone during a conversation to ensure the speaker knows they have your undivided attention.

Definition: The capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious. Example: Even when a project falls behind schedule, you remain calm and support your team to complete their tasks without pressure.

Definition: Information provided regarding aspects of one's performance or understanding. Example: After reviewing a subordinate's report, you offer constructive criticism to improve their work.

Definition: A communication approach that emphasizes positive feedback and constructive responses to others' news. Example: When a colleague shares their success, you respond with enthusiasm and ask them questions about their experience.

Definition: Efficiently managing one’s time when communicating to be both clear and respectful of others' time. Example: You schedule emails to send during working hours and keep meetings within the set timeframe.

Definition: The process of speaking to a group of people in a structured, deliberate manner. Example: You deliver a compelling presentation to your colleagues during a conference.

Definition: The practice of listening to comprehend fully what the speaker is communicating. Example: In a negotiation, you concentrate on your counterpart’s position to find common interests and tailor your points accordingly.

Definition: The ability to understand and share the feelings of another person. Example: When a team member is upset about a failed project, you acknowledge their feelings and offer support.

Definition: The action or fact of convincing someone to do or believe something. Example: You present the benefits of your idea to your team in such a way that they willingly support your proposal.

Definition: The social and cultural activity of sharing stories, often with improvisation, theatrics, or embellishment. Example: You use a compelling story to illustrate a point during a presentation, making your message more memorable.