Discover published sets by community

Expressing empathy can build trust and rapport. Leaders can display empathetic communication by actively listening and showing understanding and concern for the feelings of others. Example: When a team member faces personal challenges, a leader acknowledges their situation and offers support.

Maintaining open channels of communication encourages dialogue and participation from all levels of an organization. Leaders promote this by being approachable, creating a safe environment for sharing ideas, and actively soliciting input. Example: A leader holds regular 'open door' hours where team members can discuss any topic.

Effective leaders adapt their communication style to suit the audience, context, and situation. This can involve varying one's tone, language, and non-verbal signals depending on the scenario. Example: A leader uses technical language when discussing details with engineers but switches to simpler explanations for a general audience.

Active listening involves fully concentrating, understanding, responding, and remembering what is being said. An effective leader demonstrates active listening by providing feedback, asking clarifying questions, and refraining from interrupting when others speak. Example: During a team meeting, a leader summarizes points made by team members to ensure understanding.

Effective leaders deliver feedback in a way that is constructive and encourages improvement. This can be achieved by focusing on behaviors rather than personal traits, being specific, and providing suggestions for development. Example: A leader providing feedback on a presentation by highlighting specific areas to improve and offering resources to help.

The ability to persuade involves encouraging others to believe in an idea or action. Leaders can accomplish this by presenting compelling evidence, connecting emotionally, and demonstrating credibility. Example: A leader convinces the team to adopt a new strategy by showing successful case studies and expressing enthusiasm for the change.