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Ethical Communication

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Confidentiality

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Maintaining confidentiality means not disclosing sensitive information entrusted by others. An ethical dilemma arises when there's a pressure to reveal such information. A lawyer discussing a client's case details with outsiders is a case in point.

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Transparency

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Transparency is about being open in the communication process. An ethical concern is nondisclosure of information that affects stakeholders. For instance, a company not being upfront about a data breach may be considered unethical communication.

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Inclusivity

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Ethical communication should be inclusive, considering a diverse audience. An ethical issue is excluding or marginalizing certain groups within communication. For instance, a company's ad campaign that only features one demographic and ignores the diversity of its consumer base is not inclusive.

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Respect for Others

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Communication should demonstrate respect for others, valuing their thoughts and feelings. Ethical issues occur when communicators use derogatory language or stereotypes. An individual making negative assumptions about a coworker's competence based on race is disrespectful.

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Privacy

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Ethical communication must respect individuals' right to privacy. An example of an ethical issue is sharing someone's personal information without consent. For example, a university disclosing a student's grades publicly would breach privacy norms.

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Accuracy

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Accuracy in communication means conveying information correctly and checking facts. An ethical issue would involve the intentional distortion of facts. An advertising company exaggerating the benefits of a product misleads consumers.

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Honesty

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Honesty in communication involves sharing information truthfully and without deception. An ethical issue may arise if a communicator deliberately spreads misinformation or omits crucial facts. For example, a journalist selectively reporting facts to sway public opinion is unethical.

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Accountability

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Accountability implies taking responsibility for one's communication acts. Communicators face ethical issues if they refuse to accept the consequences of their messages. A politician not taking responsibility for the outcomes of their hate speech exemplifies this.

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