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Usability Testing for Documentation
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Unmoderated Remote Usability Testing
Participants complete tasks on their own using the documentation, without real-time guidance. This method allows for a more diverse participant pool and can be cost-effective.
Moderated In-Person Usability Testing
A face-to-face testing method where a moderator guides the participant through a set of tasks to evaluate the documentation. The purpose is to observe behavior and obtain immediate feedback.
Card Sorting
A usability testing method used to help design or evaluate the information architecture of documentation. Participants organize topics into categories that make sense to them.
Think-Aloud Protocol
A method where the user is asked to verbalize their thoughts, feelings, and opinions while interacting with the documentation. This provides insights into the user's thought process.
Task Analysis
Breaking down the documentation usage into basic tasks to determine user success rates and identify where users encounter difficulties. It aims to refine documentation to better support task completion.
Session Recordings
Recording user interactions with the documentation to observe their behavior and identify usability issues. This includes screen, mouse movements, and clicks.
A/B Testing
Comparing two versions of documentation to see which one performs better. Statistical analysis is used to determine which version is more effective for the intended audience.
Expert Review
Usability experts evaluate the documentation against best practices and usability principles. This method can quickly identify glaring issues before user testing.
Guerrilla Testing
An informal usability testing approach where testers approach potential users in public places to quickly gather feedback on documentation or a product.
Eye Tracking
A method that involves tracking where and how long a user looks at different areas of the documentation. This helps understand user attention and engagement.
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