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Effective Sales Questions
15
Flashcards
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Understand Customer’s Authority
Do you have the authority to make this purchase decision, or will you need approval?
Learning About the Competition
Have you looked into any competitive products or services? If so, which ones?
Assessing Decision-Making Process
Who else will be involved in making the final decision for this purchase?
Gauging Interest Levels
On a scale from 1 to 10, how interested are you in making a purchase?
Evaluating Prior Solutions
What solutions have you tried in the past, and why haven't they worked for you?
Determining Customer’s Timeline
By when do you need this solution to be implemented?
Eliciting Referrals
Do you know anyone else who might benefit from our product/service?
Exploring Use Cases
Can you describe how you envision using our product/service?
Uncovering Potential Objections
Do you have any hesitations or concerns about making this purchase?
Discussing After-Sales Support
What is your expectation regarding support after the purchase?
Clarifying Customer’s Priorities
Which features are most important to you in a solution, and why?
Assessing Customer’s Knowledge
How familiar are you with our product/service?
Understanding Customer’s Budget
What kind of budget are you working with for this purchase?
Identifying Customer Needs
What are the main challenges you are currently facing with your current product/service?
Building Rapport
Can you tell me about a positive experience you’ve had with similar purchases in the past?
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