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Effective Sales Questions
15
Flashcards
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Identifying Customer Needs
What are the main challenges you are currently facing with your current product/service?
Understanding Customer’s Budget
What kind of budget are you working with for this purchase?
Building Rapport
Can you tell me about a positive experience you’ve had with similar purchases in the past?
Assessing Decision-Making Process
Who else will be involved in making the final decision for this purchase?
Evaluating Prior Solutions
What solutions have you tried in the past, and why haven't they worked for you?
Determining Customer’s Timeline
By when do you need this solution to be implemented?
Clarifying Customer’s Priorities
Which features are most important to you in a solution, and why?
Uncovering Potential Objections
Do you have any hesitations or concerns about making this purchase?
Learning About the Competition
Have you looked into any competitive products or services? If so, which ones?
Assessing Customer’s Knowledge
How familiar are you with our product/service?
Exploring Use Cases
Can you describe how you envision using our product/service?
Discussing After-Sales Support
What is your expectation regarding support after the purchase?
Gauging Interest Levels
On a scale from 1 to 10, how interested are you in making a purchase?
Understand Customer’s Authority
Do you have the authority to make this purchase decision, or will you need approval?
Eliciting Referrals
Do you know anyone else who might benefit from our product/service?
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