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Hospitality Revenue Management Jargon Buster
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RevPAR (Revenue Per Available Room)
A metric that measures the revenue generated per available room, whether occupied or not.
Group Rate
A discounted rate offered to a group booking a large number of rooms.
Up-selling
Encouraging customers to purchase a more expensive item or service than they initially intend to buy.
Fenced Rate
Discounted room rates with restrictions attached, such as non-refundable, advance purchase, or minimum stay requirements.
Walk-in
A guest who arrives at the hotel without a reservation and requests a room.
Forecasting
Predicting future room demand to set prices and availability strategies.
Bleisure
Combining business and leisure travel, where a corporate traveler extends their stay for leisure purposes.
Occupancy Rate
The percentage of available rooms that are occupied by guests.
No-Show
A customer who has made a room reservation but does not arrive and does not cancel.
Market Segmentation
The process of dividing a broad consumer or business market into subgroups with shared characteristics.
Yield Management
A variable pricing strategy based on understanding, anticipating, and influencing guest behavior to maximize revenue.
Rate Parity
The consistency of room rates across different distribution channels.
Cancellation Policy
The rules a hotel has regarding the time frame and conditions under which a guest can cancel a reservation without incurring a charge.
Opaque Pricing
A discount pricing strategy where the customer does not know exactly which service provider (hotel, airline, etc.) they are booking with until after the purchase is made.
LOS (Length of Stay)
The number of nights a guest stays in a hotel.
Net ADR
Average Daily Rate after deducting distribution costs such as commissions and transaction fees.
Channel Mix
The distribution of hotel bookings across various channels, such as direct booking, online travel agencies, or GDS.
Dynamic Pricing
Adjusting prices continuously based on real-time supply and demand.
GDS (Global Distribution System)
A worldwide computerized reservation network used as a single point of access for reserving airline seats, hotel rooms, and other travel related items.
Overbooking
The practice of selling more rooms than are available, anticipating that some guests will cancel.
Displacement Analysis
A tool used to determine if group business is more profitable than transient business for a specific time period.
Allotment
A block of pre-negotiated rooms set aside for a specific group or purpose.
ADR (Average Daily Rate)
The average rental revenue earned from occupied rooms on a given day.
Rate Compression
When higher demand for rooms leads to a decrease in the availability of lower-priced rooms, driving prices upward.
Total Revenue Management
Incorporating the optimization of all hotel revenue streams, including rooms, food and beverage, meetings, and other guest services.
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