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Segmentation in Hospitality
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Geographic Segmentation
Separating the market based on location. Hotels may adjust pricing based on the proximity to attractions or during peak tourism seasons in the area.
Demographic Segmentation
Categorizing customers by age, gender, income, etc. Pricing can be tailored for groups like seniors, families, or business travelers.
Psychographic Segmentation
Divides the market based on lifestyle, values, or personality. Boutique hotels may charge a premium based on the unique experiences they offer that align with guest values.
Behavioral Segmentation
Focus on customer knowledge, attitudes, and response to a product. Loyalty programs can incentivize repeat customers with discounts or perks affecting pricing strategies.
Time-Based Segmentation
Pricing based on the time of booking or consumption. Early-bird specials or last-minute discounts are common strategies in this category.
Purpose of Travel Segmentation
Customers traveling for different reasons may exhibit different willingness to pay. Business travelers may be less price-sensitive compared to leisure travelers.
Channel-Based Segmentation
Differentiating customers based on where they make their booking. Direct bookings may have different pricing strategies compared to those made through online travel agents.
Cultural Segmentation
Taking into account cultural norms and expectations. Pricing may be adjusted for global travelers versus local travelers to cater to different spending habits.
Seasonal Segmentation
Acknowledges fluctuations in demand during different times of the year. Hotels may increase prices during peak seasons and decrease during off-season.
Income Level Segmentation
Adjusting pricing strategies according to the income levels of target customers. Luxury properties might have a high price point targeting higher-income guests.
Occasion Segmentation
Tailoring pricing for special occasions like weddings, conferences, or sports events. Packages might be offered at a premium during such high-demand periods.
Customer Loyalty Segmentation
Providing special pricing for returning customers. Loyalty programs can include discounts, benefits, and rewards to encourage repeat business.
Gender-Based Segmentation
Offering products and pricing tailored to different genders. For instance, a spa resort might have special packages for women's wellness retreats.
Family Lifecycle Segmentation
Pricing can vary for singles, couples, families with children, or retirees. Family-friendly hotels might offer discounts for children or family packages.
Corporate Partnership Segmentation
Developing pricing strategies based on corporate agreements. Lower rates can be given to employees of partner companies, influencing overall pricing structure.
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