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Segmentation in Hospitality

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Geographic Segmentation

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Separating the market based on location. Hotels may adjust pricing based on the proximity to attractions or during peak tourism seasons in the area.

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Demographic Segmentation

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Categorizing customers by age, gender, income, etc. Pricing can be tailored for groups like seniors, families, or business travelers.

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Psychographic Segmentation

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Divides the market based on lifestyle, values, or personality. Boutique hotels may charge a premium based on the unique experiences they offer that align with guest values.

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Behavioral Segmentation

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Focus on customer knowledge, attitudes, and response to a product. Loyalty programs can incentivize repeat customers with discounts or perks affecting pricing strategies.

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Time-Based Segmentation

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Pricing based on the time of booking or consumption. Early-bird specials or last-minute discounts are common strategies in this category.

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Purpose of Travel Segmentation

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Customers traveling for different reasons may exhibit different willingness to pay. Business travelers may be less price-sensitive compared to leisure travelers.

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Channel-Based Segmentation

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Differentiating customers based on where they make their booking. Direct bookings may have different pricing strategies compared to those made through online travel agents.

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Cultural Segmentation

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Taking into account cultural norms and expectations. Pricing may be adjusted for global travelers versus local travelers to cater to different spending habits.

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Seasonal Segmentation

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Acknowledges fluctuations in demand during different times of the year. Hotels may increase prices during peak seasons and decrease during off-season.

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Income Level Segmentation

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Adjusting pricing strategies according to the income levels of target customers. Luxury properties might have a high price point targeting higher-income guests.

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Occasion Segmentation

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Tailoring pricing for special occasions like weddings, conferences, or sports events. Packages might be offered at a premium during such high-demand periods.

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Customer Loyalty Segmentation

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Providing special pricing for returning customers. Loyalty programs can include discounts, benefits, and rewards to encourage repeat business.

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Gender-Based Segmentation

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Offering products and pricing tailored to different genders. For instance, a spa resort might have special packages for women's wellness retreats.

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Family Lifecycle Segmentation

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Pricing can vary for singles, couples, families with children, or retirees. Family-friendly hotels might offer discounts for children or family packages.

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Corporate Partnership Segmentation

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Developing pricing strategies based on corporate agreements. Lower rates can be given to employees of partner companies, influencing overall pricing structure.

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