Explore tens of thousands of sets crafted by our community.
Hospitality Upselling Techniques
15
Flashcards
0/15
Room Upgrade Offers
Propose a room upgrade by explaining the benefits and added comfort. An example is offering a suite with a view if you know the guest is celebrating a special occasion.
Package Deals
Combine various services like room, meals, and activities into a package, offering them at a perceived value. For instance, offer a weekend getaway package that includes breakfast and a spa session.
Local Experiences
Suggest local attractions or experiences that guests can add to their stay. An example might be a guided city tour package for guests new to the area.
Transportation Services
Offer premium transportation services, such as limousine or private car hires. An example is suggesting a luxury airport transfer service.
Holiday Specials
Create exclusive offers for holiday seasons, like a New Year's Eve party package. An example could be a special room and event combo for celebrating the festive period.
Empathetic Listening
Pay close attention to the guest's needs and preferences, then suggest additional services or items that enhance their experience based on what you've learned. For example, if a guest mentions they enjoy fine dining, you might recommend the hotel's premium restaurant experience.
Dining Experience Upgrades
Suggest higher-tier menu items, wine pairings, or special culinary events. Example: Recommend a wine pairing with dinner to enhance the guest's meal.
Spa and Wellness Add-Ons
Propose additional spa services or wellness packages. An example could be offering a massage add-on when a guest books a facial treatment.
Loyalty Program Enrollment
Encourage guests to join the hotel's loyalty program, highlighting perks such as free upgrades or late check-outs. Example: Offer points or immediate benefits upon signing up.
VIP Amenities
Suggest exclusive amenities, such as access to a private lounge, for an additional cost. For instance, offering access to an executive floor lounge with complimentary refreshments.
Event-Based Upselling
Offer specialized services or products tied to events occurring during the guest's stay, such as a Valentine's Day dinner special at the hotel restaurant.
In-Room Extras
Propose in-room add-ons like a fruit basket, champagne, or romantic decoration for special occasions. For example, offer a celebration package for a couple's anniversary.
Business Services
Upsell business services like meeting room rentals or executive conferencing facilities. For example, offer a business package that includes use of a private meeting room with catering services.
Early Check-In / Late Check-Out
For an additional fee, offer guests the flexibility of checking in early or checking out late if availability permits. For example, offer a late check-out option to a business traveler with an evening flight.
Gym and Fitness Classes
Recommend premium gym access or private fitness classes for health-conscious guests. Example: Offer a package that includes a personal training session in the hotel gym.
© Hypatia.Tech. 2024 All rights reserved.