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Active Listening Components
8
Flashcards
0/8
Eye Contact
Maintaining appropriate eye contact to show attentiveness and respect without staring. The use of eye contact can encourage the speaker and convey empathy.
Minimizing External Distractions
Creating an environment where interruptions are reduced to focus fully on the speaker. This shows the speaker they are valued and the listener is fully engaged in the conversation.
Paraphrasing
Restating the speaker's message in the listener’s own words to show understanding. Paraphrasing can clarify communication and ensure that the listener’s understanding is accurate.
Reflecting Feelings
Expressing an understanding of the speaker's emotions by acknowledging their feelings. This helps to build a deeper connection and shows empathy.
Clarifying Questions
Asking questions that help the listener understand and clarify the speaker's message. This shows the speaker that their message is important and encourages them to elaborate.
Summarizing
Providing a brief overview of the speaker's main points to confirm understanding and that all key information was captured. Summarizing helps to consolidate the conversation and can signal readiness to respond.
Silence
Using pauses or silence effectively to allow the speaker time to think and to express themselves fully without interruption. Silence shows respect for the speaker's pacing and can enhance the listener's understanding.
Avoiding Judgment
Approaching the conversation without judging or criticizing the speaker's thoughts or feelings. This fosters a safe environment for open communication and builds trust.
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